tag:blogger.com,1999:blog-28010359037853654402024-03-14T03:25:00.909-04:00Increasing Sales with CRMAt Front Row CRM we believe in the sales rep and built a CRM from the ground up as a mobile system. This allows the sales rep to complete and submit sales reports in less than 60 seconds from any mobile device, leaving more time for selling. We have added features to help the sales reps be more productive and improve compliance, including data and information retrieval, note review, location and directional maps, contact information, camera integration, sync with Outlook or Google PIM and more.Front Row CRMhttp://www.blogger.com/profile/15049529024159134376noreply@blogger.comBlogger441125tag:blogger.com,1999:blog-2801035903785365440.post-49649965408400831282016-04-19T09:24:00.001-04:002016-04-19T09:24:51.065-04:00Put Your Sales Team First<div class="separator" style="clear: both; text-align: center;">
<a href="https://2.bp.blogspot.com/-0oFJENGn7gc/VxYxjHeJnTI/AAAAAAAAAos/aIPUuGRwgYQSVLYjcxCDq5avRFr5I7N4wCLcB/s1600/sales-team-development326.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="273" src="https://2.bp.blogspot.com/-0oFJENGn7gc/VxYxjHeJnTI/AAAAAAAAAos/aIPUuGRwgYQSVLYjcxCDq5avRFr5I7N4wCLcB/s320/sales-team-development326.png" width="320" /></a></div>
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Every company wants their sales team to be successful. Yet, many salespeople will tell you that their company often makes it difficult for them to meet their quotas by requiring them to do mundane administrative work to record their sales activity. Front Row Solutions has clearly demonstrated its ability to provide immediate value to the sales team by ensuring they have maximum selling time and providing tools to keep them efficient and up to date with all their clients thereby significantly increasing success rates.</div>
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Front Row's keys to ensuring you have a proficient sales team:</div>
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<strong>Arm your sales team with a 100% mobile system</strong><strong>.</strong> Sales people spend their days in the field, so it's essential to give them remote access to critical customer and sales information. Be aware that <a alt="http://blog.frontrowsolutions.com/2015/03/mobility-does-not-mean-usability.html" href="http://blog.frontrowsolutions.com/2015/03/mobility-does-not-mean-usability.html" linktype="1" shape="rect" style="color: blue;" target="_blank" track="on">mobility does not mean usability</a>, and many apps are very difficult to use on a mobile device. Front Row has taken this into careful consideration when developing their mobile app which truly is usable from the field.</div>
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<strong>Employ a sales-oriented CRM system.</strong> A CRM system which is focused on the sales person will help your sales team be more organized and efficient, allowing them to spend more time in the field and make more sales. This is Front Row Solution's core value. Our motto "We Believe in the Sales Rep" shows our commitment to helping sales reps succeed.</div>
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These two keys benefit your sales team in four pivotal ways:</div>
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<strong>Stronger relationships.</strong> With historical and pertinent client information always available, the sales team becomes empowered with accurate insight on the buyers needs. This allows the rep to have more productive conversations with prospects that result in stronger, more personalized relationships. This helps to shorten sales cycles, increase the number of deals closed, and boost revenue per sale. </div>
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<strong>Increased productivity.</strong> Substituting administrative tasks with completing a sales report <a alt="http://frontrowsolutions.com/Howitworks" href="http://frontrowsolutions.com/Howitworks" linktype="1" shape="rect" style="color: blue;" target="_blank" track="on">in less than 30 seconds</a> allows sales reps to put more attention onto what they (and the company want) - more sales. Sales reps will be able to spend more time and effort on activities that directly impact revenue and profits. By spending more time with potential customers, everyone benefits.</div>
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<strong>Best Practices. </strong>The Front Row system makes it easy to identify the actions and techniques that result in sales success. Proven sales processes can be easily integrated through the entire sales team. By perfecting established sales reps techniques, new sales reps can become effective much faster.</div>
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<strong>Enhanced Communication. </strong>Front Row Solutions changes sales managers from <a alt="https://s3.amazonaws.com/TopSales/magazine/2014/Aug2014_W3_03_2_opt.pdf" href="https://s3.amazonaws.com/TopSales/magazine/2014/Aug2014_W3_03_2_opt.pdf" linktype="1" shape="rect" style="color: blue;" target="_blank" track="on">cheerleaders to coaches.</a>Sales managers without information flow from the field can only cheer from the side lines. In order to be a coach you must have current information. An effective coach can ensure that sales reps are put in the best situation for sales success. </div>
Front Row CRMhttp://www.blogger.com/profile/15049529024159134376noreply@blogger.comtag:blogger.com,1999:blog-2801035903785365440.post-23960717018850531312016-02-02T12:00:00.004-05:002016-02-02T12:00:52.650-05:00New Version of the Front Row Sales Pro App<div class="MsoNormal">
Front Row Solutions is excited to announce the launch of a
new version of the Front Row Sales Pro App<b>.<o:p></o:p></b></div>
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The new app continues the Front Row focus on the sales rep
and adds features that our sales rep customers have been asking for. The new
features can be divided into two categories: those focused on the business
challenges that eat up so much time for these sales reps and those features
focused on sales rep productivity and success. The new features focused on
easing the day to day business chores are mileage tracking, expense management,
task assignment and automated scheduling. The new productivity tools designed
to improve sale rep performance include enhanced prospecting, task and
follow up notifications, access to email correspondence via the app, sales
tracking and dashboard access, prospect auditing and more. Of special note is
the client email access through the app. It was by far the most requested new
feature and allows a sales rep to review all email correspondence with a client
at any time . The new app allows each sales rep to use those features which are
most advantageous to him/her. (see below for a full list of features on the new
app)<o:p></o:p></div>
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<b>The ultimate purpose of the new app is to continue to
engage with the sales rep, drive user adoption, increase information flow and
enhance performance.<o:p></o:p></b></div>
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For more information or to set up a demo, please contact me
any time at <a href="mailto:etien@frontrowsolutions.com">etien@frontrowsolutions.com</a>
or visit our web site at <a href="http://www.frontrowsolutions.com/">www.frontrowsolutions.com</a>
<o:p></o:p></div>
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Front Row CRMhttp://www.blogger.com/profile/15049529024159134376noreply@blogger.comtag:blogger.com,1999:blog-2801035903785365440.post-29548691908159515292015-12-10T12:57:00.000-05:002015-12-10T12:57:23.990-05:00What Top Sales Professionals Are Saying About Front Row<div class="separator" style="clear: both; text-align: center;">
<a href="http://topsalesworld.com/" target="_blank">Top Sales World</a> CEO <a href="http://www.jonathanfarrington.com/" target="_blank">Jonathan Farrington</a> is “blown away” by Front Row Solutions CRM</div>
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<a href="http://4.bp.blogspot.com/-XXDZ2OQtsPU/Vmm7k_hlz2I/AAAAAAAAAoE/8AD_tKl2D1Y/s1600/TSW_logo_405x250.gif" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="246" src="http://4.bp.blogspot.com/-XXDZ2OQtsPU/Vmm7k_hlz2I/AAAAAAAAAoE/8AD_tKl2D1Y/s400/TSW_logo_405x250.gif" width="400" /></a></div>
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<span style="color: #333333; font-family: Verdana, sans-serif; font-size: 10pt; line-height: 115%;">When it comes to sales process tools I am
far to be a "heat seeker" or a "tools nerd" Neither am I a
Luddite. As long as I have what I need to make me as efficient as I can be, I
am happy. However, every now and again I am persuaded to sit in on a
demonstration and very, very occasionally I am impressed. That happened
recently when </span><a href="http://r20.rs6.net/tn.jsp?f=001YDN43mnN2E_GBVID_JlSyIza74Lsk-Tdw92Ij6uFV3s-G434TIAInHNpG5C6r14kDi4TJaAGQhWOkDJceJHq-gWfiVe4ebZ1v7tyMlT02Bk9QVIqWCjMdWNck3tivB_j7Zre_ixLF0B8AgL3iC2ap1Y-fxKgaTwGpBoqU1F72c2fCUTm2wWCcCPqamF4tu3k&c=x94nWhtom4Zh--V6JZRMLFFtHkIQM51QjQTY5PClRcVSzScK74Dzzg==&ch=OMVMqRwB9D3URjsYbEFIfyTHXqKlPV3p25MNRaQbkm3RawRoRyFhFg==" target="_blank"><span style="font-family: "Verdana","sans-serif"; font-size: 10.0pt; line-height: 115%;">Front Row's</span></a><span style="color: #333333; font-family: Verdana, sans-serif; font-size: 10pt; line-height: 115%;"> Etien
D'Hollander asked if he could show me the advances he has made in "mobile
CRM" Frankly - and sincerely - I was blown away. I actually told him that
I could only dream about such a solution, when I was heading up sales teams.
Really, really impressive.</span></div>
Front Row CRMhttp://www.blogger.com/profile/15049529024159134376noreply@blogger.comtag:blogger.com,1999:blog-2801035903785365440.post-30721504064203314782015-12-08T11:21:00.003-05:002015-12-08T11:22:53.207-05:00Customized Key Information From a Sales Report <div class="MsoNormal">
<span style="font-size: 12.0pt;">I got into a discussion with
a new customer about the information they needed from their sales reps.
Information that was critical to the success of their company. They are a
bottled water company that sells water services to businesses across North America.
He said what he needed from his sales reps was competitive contract expiry
information. If we had that information he said we could begin a campaign at
the appropriate time and go after that business. We have that information for
less than 15% of our prospects. I suggested we add two questions into his
Activity Card (A Front Row Activity card is a series of questions that a
company creates that every sales rep answers after a sales call through the
Front Row app on their mobile device).<o:p></o:p></span></div>
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<span style="font-size: 12.0pt;">The two questions we added
were 1 a multiple choice questions “ which water company are you currently
using” with these options.<o:p></o:p></span></div>
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<span style="font-size: 12.0pt;">Private Label<o:p></o:p></span></div>
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<span style="font-size: 12.0pt;">Dasani<o:p></o:p></span></div>
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<span style="font-size: 12.0pt;">Aqua Fina<o:p></o:p></span></div>
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<span style="font-size: 12.0pt;">Nestle<o:p></o:p></span></div>
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<span style="font-size: 12.0pt;">Glaceau<o:p></o:p></span></div>
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<span style="font-size: 12.0pt;">Poland Spring<o:p></o:p></span></div>
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<span style="font-size: 12.0pt;">Deer Park <o:p></o:p></span></div>
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<span style="font-size: 12.0pt;">Ozarku<o:p></o:p></span></div>
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<span style="font-size: 12.0pt;">Fiji<o:p></o:p></span></div>
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<span style="font-size: 12.0pt;">Other<o:p></o:p></span></div>
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<span style="font-size: 12.0pt;">And the second question with
a calendar, “when does your current contract expire”.<o:p></o:p></span></div>
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<span style="font-size: 12.0pt;">These two questions were now
front and center as part of their sales report and it became a constant
reminder that this information was important to the success of the company.<o:p></o:p></span></div>
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<span style="font-size: 12.0pt;">Within six months the company
had a huge data base of where every competitor was and the contract expiry
information went from under 15% to over 60%. In addition we were able to
provide management a report that showed the level of contract expiry
information by sales rep which became a huge traing aid for they sales
management group.<o:p></o:p></span></div>
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<span style="font-size: 12.0pt;">If knowing when a competitive
contract expires is important to you contact us . We can help<o:p></o:p></span></div>
Front Row CRMhttp://www.blogger.com/profile/15049529024159134376noreply@blogger.comtag:blogger.com,1999:blog-2801035903785365440.post-38868859013334219462015-12-04T09:44:00.001-05:002015-12-04T09:44:43.749-05:00Front Row Sales Pro<div class="MsoNormal">
<span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">The
Front Row app and system works by having a company create a series of questions
that they would like their sales reps to answer after every sales call. We
refer to this series of questions as the ‘sales activity card’. The development
of the activity card has several advantages to both the sales rep and the
management team.<o:p></o:p></span></div>
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<span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">For
the sales rep, the activity card:<o:p></o:p></span></div>
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<span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">1)
Provides a clear understanding as to what the company needs from the field.<o:p></o:p></span></div>
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<span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">2)
Allows a sales rep to quickly and easily provide a sales report using the Front
Row app.<o:p></o:p></span></div>
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<span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">3)
Enables success tracking and prospect validation.<o:p></o:p></span></div>
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<span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">4)
Provides automatic task assignment to sales support team.<o:p></o:p></span></div>
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<span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">5)
Auto syncs with Google, outlook, and mobile calendars to provide clear follow
up notification.<o:p></o:p></span></div>
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<span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">For
the management team, the activity card:<o:p></o:p></span></div>
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<span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">1)
Provides a clear picture of sales goals and company direction.<o:p></o:p></span></div>
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<span style="font-size: 12pt;">2)
Standardizes the information from the field for better </span>analytic's<span style="font-size: 12pt;"> and KPI’s.<o:p></o:p></span></div>
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<span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">3)
Improves accountability.<o:p></o:p></span></div>
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<span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">4)
Supports the sales team with a tool focused on their sales reporting
challenges.<o:p></o:p></span></div>
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<span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">From
our data base of several hundred sales activity cards, here are the 6 most
commonly asked questions:<o:p></o:p></span></div>
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<span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">1) How
did you contact the customer? By
appointment, unscheduled drop in, phone call, email, web meeting, other.<o:p></o:p></span></div>
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<span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">This information
provides insight into each sales rep’s preferred contact method, as well as
close ratios and average sales amounts based on each contact method.<o:p></o:p></span></div>
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<span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">2) Who
did you contact (could include name)? President, manger, owner, secretary,
other manager, etc.<o:p></o:p></span></div>
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<span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">This
question is industry specific and answers vary widely between industries. The
information from this question ensures your sales reps are calling on the right
people as well as identifying best practise and training needs.<o:p></o:p></span></div>
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<span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">3)
What is the purpose of the sales call? Introduction, presentation,
financial discussion, needs analysis, issue resolution, follow up, contract,
etc.<o:p></o:p></span></div>
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<span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">Every
sales call should have a purpose. Make sure your sales reps understand
what the purpose of each meeting is and what purposes are acceptable. From that
point, track compliance, activity and results.<o:p></o:p></span></div>
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<span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">4)
What was the result of the sales call?
Made a sale, not interested, needs more information, delayed purchase,
budgeting etc.<o:p></o:p></span></div>
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<span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">From
the result of each call, you can track and audit your clients and prospects
while also providing solid information for best practise identification and
training needs.<o:p></o:p></span></div>
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<span style="font-size: 12pt;">5)
What issues are holding the customer back? Pricing, features,
service, </span>back-orders<span style="font-size: 12pt;">, warranty, competition etc.<o:p></o:p></span></div>
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<span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">This
question can change your company and the answer is only available from input
from your sales reps. Find out what your customers are saying about you. Is your
pricing out of line, are your features weak, and is your service acceptable? Without
this insight, companies are making decisions blindly. <o:p></o:p></span></div>
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<span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">6)
When are you going to follow up? This question reminds the sales rep to book
the follow up appointment which is automatically populated into the appropriate
calendar for improved follow up compliance.<o:p></o:p></span></div>
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<span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">The
Front Row system provides management with a view of each sales reps follow up
calendar. The information provides insight into best practises and training
needs.<o:p></o:p></span></div>
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<span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">These
are the six most common questions from our activity card data base but there
are hundreds more. Other questions focus on forecasting, competitive
activity, prospect development, marketing insight, products presented and so on.
The questions can asked in any combination of free text, multiple choice,
multiple answer, true and false, yes and no, alpha numeric, and calendar.<o:p></o:p></span></div>
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<span style="font-family: "Calibri","sans-serif"; font-size: 12.0pt; mso-ansi-language: EN-CA; mso-bidi-font-family: "Times New Roman"; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin;">Feel
free to create your own set of questions, and contact us to create an activity
card and populate an app for you.</span>Front Row CRMhttp://www.blogger.com/profile/15049529024159134376noreply@blogger.comtag:blogger.com,1999:blog-2801035903785365440.post-53105565233151638292015-11-30T14:37:00.000-05:002015-11-30T14:37:18.427-05:00Success with Geo-location<div class="MsoNormal">
As the Front Row Solution Company Success Manager, I have a
unique insight into our customer’s success stories as well as the challenges
they experience.<o:p></o:p></div>
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A key part of my role is to work with any new customer and
help them create all the materials that we need to build and customize the
Front Row system for their company. I am also heavily involved in training new
users on the system, and getting them prepared prior to launch. After launch I
will move the client over to our customer support team but only after I feel
they are set up for success and am comfortable with their rep usage and compliance
levels.<o:p></o:p></div>
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Post launch, I am always anxious to hear how our customers
are using the system, and hear what successes they have – but I'm also
interested in hearing from senior management and executives about what they
think of our system. By talking with and forming strong relationships with
senior managers, I am able to gain valuable insight into our opportunities to
improve, but also hear a number of wonderful success stories. <o:p></o:p></div>
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A recent conversation I had with an owner regarding the
geo-location services or rep tracking is a great example. This owner has a
growing business and is working on expanding his sales staff from 25 to 40 over
the next year. When discussing functionality before launch, I asked about
whether or not he would like to track his reps. I explained that this meant
that we could show on a map where the rep is when a sales report is submitted
from the field and compare where the actual account is. This makes it very easy
to see how a sales rep is planning their day and if they are actually out in
the field working vs. making sales calls from home.<o:p></o:p></div>
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Most high level sales people we work with love this feature
as having an accountable rep is something they have never had before. This
owner was adamant that this was a violation of privacy and absolutely not
something he wanted to implement. <o:p></o:p></div>
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About 6 months post launch I had a call with the same owner
and discussed a problem he had with unproductive new reps. These reps were not
hitting sales goals and the owner didn't know if the reps were even out making
the required number of daily sales calls. This owner had many calls with his
sales managers about this problem and he didn’t know if it was a problem with
the managers training their new staff, the products they are selling or with
the new reps themselves.<o:p></o:p></div>
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Reluctantly, he decided to turn on the geo-location
capabilities. This had an immediate and amazing impact on the information this
owner was looking for. Just having the information he needed and never had
before completely changed the outlook he had. Knowledge is power and the
geo-location function gave him the ability to make informed and appropriate
decisions regarding his staff.<o:p></o:p></div>
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This is one story that I like to relay to new customers
about the type of information we can deliver and the positive changes we make
for customers every day.<o:p></o:p></div>
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“Front Row-Solutions is the best CRM/reporting tool I have
ever used and has had a significant positive impact on our company. Because of
its ease of use and sales rep engaging features I get 100% compliance from my
sales reps every day. With this incredible compliance, the information I get
from the field is consistent and meaningful and my decision making is more
relevant. Sales rep activity and productivity is up, revenue is up and profit
is up.” –Michael Gaertner<o:p></o:p></div>
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<span lang="EN-US">By Michael D’Hollander</span><span style="font-size: 12.0pt;"><o:p></o:p></span></div>
Front Row CRMhttp://www.blogger.com/profile/15049529024159134376noreply@blogger.comtag:blogger.com,1999:blog-2801035903785365440.post-8518437760047411942015-09-28T11:25:00.002-04:002015-09-28T11:26:38.597-04:00Sales Reporting From the Field Does Not Have to be Difficult <div class="MsoNormal">
<span style="font-size: 12.0pt;">Sales reporting has always
been a challenge for companies, a critical sales rep responsibility disparaged
by most sales reps and <a href="http://smartsellingtools.com/the-12billion-crm-debacle/" target="_blank">made more difficult and challenging</a> in today’s
sophisticated CRM world.</span><span lang="EN-US" style="color: #1f497d; mso-ansi-language: EN-US;"> <o:p></o:p></span></div>
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<span style="font-size: 12.0pt;">At Front Row our goal was to
change that situation. We have built a sales reporting system and APP around
the needs and attributes of the sales rep. The Front Row APP is fast and easy
to learn and use and gives the sales rep the ability to complete and submit
their sales report immediately after a sales call in less than 60 seconds. In
addition we have added a number of features to the app that helps the sales rep
be more effective and productive and thereby driving adoption. Front Row is currently
running at a sales rep adoption rate of over 90% and we know we can achieve
that same adoption rate for you and your company. Information from
the field is critical to a company’s success, it impacts decision making, client understanding, development needs, strengths and weaknesses
and so much more. Join us in the Front row and let us help you achieve the
success you are aiming for.<o:p></o:p></span></div>
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<span style="font-size: 12.0pt;">The picture below is a screen
shot of the Front Row app as it appears on an Android phone. The balloons
describe the features that sales reps use to improve their productivity and
that have helped us achieve that 90 Plus adoption rate. The highlighted
balloon is the most important component and is the unique Front Row reporting
system that allows a sales rep to submit their sales report in less than 60
seconds. To take a closer look at the Front Row app or to try the unique
Activity Card based reporting system please <a href="http://www.frontrow-solutions.com/Download" target="_blank">click here</a>.<o:p></o:p></span></div>
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<a href="http://3.bp.blogspot.com/-4DygtdW7zq4/VglZsyomW3I/AAAAAAAAAng/BiUkJ07RE-M/s1600/screenshot_Mon_Sep_28_11.15.02.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="448" src="http://3.bp.blogspot.com/-4DygtdW7zq4/VglZsyomW3I/AAAAAAAAAng/BiUkJ07RE-M/s640/screenshot_Mon_Sep_28_11.15.02.png" width="640" /></a></div>
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<span style="font-size: 12pt;">For more information or to set up a free trial please contact me anytime<o:p></o:p></span></div>
Front Row CRMhttp://www.blogger.com/profile/15049529024159134376noreply@blogger.comtag:blogger.com,1999:blog-2801035903785365440.post-50327385998654292882015-07-14T10:32:00.002-04:002015-07-14T10:32:20.113-04:00A Young Salesman’s Sad Epiphany by Etien D’Hollander<div class="MsoNormal" style="background: white; text-align: center;">
<img height="265" src="http://seqbusinessgolf.com.au/wp-content/uploads/2013/04/business-golf-suit-in-fairway.jpg" width="400" /></div>
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<span lang="EN-GB" style="color: #222222; font-family: "Calibri","sans-serif"; mso-ansi-language: EN-GB; mso-bidi-font-family: "Times New Roman";"><br /></span></div>
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<span lang="EN-GB" style="color: #222222; font-family: "Calibri","sans-serif"; mso-ansi-language: EN-GB; mso-bidi-font-family: "Times New Roman";">It was my second day on the job as a new
pharmaceutical sales rep. I was young, keen and naïve, and really enjoying my
new Cutlass Supreme company car. I had spent two weeks in product and sales
training and I was ready to turn the world on fire! I was taking over a
territory from a sales rep who had been promoted to a marketing position and
was moving to head office.<o:p></o:p></span></div>
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<span lang="EN-GB" style="color: #222222; font-family: "Calibri","sans-serif"; mso-ansi-language: EN-GB; mso-bidi-font-family: "Times New Roman";">It was his job to introduce me to the territory and
show me the ropes. We had accomplished two sales calls in the morning - one to
a Doctor who he was friendly with, and one to take inventory at a pharmacy and
recommend a replacement order. It was now lunchtime and we went to a restaurant
in a local Mall where, to my surprise, we met with a dozen or more other sales
reps from a variety of industries. I was introduced to these reps, amid some
jocularity, and had a nice lunch. After lunch, we all filed down to the mall
theater and went to a matinee. That was my second day as a sales rep. When I
asked my co-worker/trainer about our day, his response was “that’s why you get
into sales, those are the perks”! <o:p></o:p></span></div>
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<span lang="EN-GB" style="color: #222222; font-family: "Calibri","sans-serif"; mso-ansi-language: EN-GB; mso-bidi-font-family: "Times New Roman";">There were two lessons I learned that day:<o:p></o:p></span></div>
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<div class="MsoListParagraphCxSpFirst" style="background: white; margin-left: 18.0pt; mso-add-space: auto; mso-list: l0 level1 lfo1; text-indent: -18.0pt;">
<!--[if !supportLists]--><span lang="EN-GB" style="color: #222222; font-family: "Calibri","sans-serif"; mso-ansi-language: EN-GB; mso-bidi-font-family: Calibri; mso-fareast-font-family: Calibri;">1.<span style="font-family: 'Times New Roman'; font-size: 7pt; font-stretch: normal;">
</span></span><!--[endif]--><span lang="EN-GB" style="color: #222222; font-family: "Calibri","sans-serif"; mso-ansi-language: EN-GB; mso-bidi-font-family: "Times New Roman";">There
are more perks in being a sales rep than a company car,<o:p></o:p></span></div>
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<!--[if !supportLists]--><span lang="EN-GB" style="color: #222222; font-family: "Calibri","sans-serif"; mso-ansi-language: EN-GB; mso-bidi-font-family: Calibri; mso-fareast-font-family: Calibri;">2.<span style="font-family: 'Times New Roman'; font-size: 7pt; font-stretch: normal;">
</span></span><!--[endif]--><span lang="EN-GB" style="color: #222222; font-family: "Calibri","sans-serif"; mso-ansi-language: EN-GB; mso-bidi-font-family: "Times New Roman";">This
is an easy profession to be a stand out in, the bar is low - just do your job!<o:p></o:p></span></div>
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<span lang="EN-GB" style="color: #222222; font-family: "Calibri","sans-serif"; mso-ansi-language: EN-GB; mso-bidi-font-family: "Times New Roman";">If you think this is an unusual or rare situation in
the sales rep world, I think you would be surprised. The problem is - you
don’t.</span><span lang="EN-GB" style="color: #222222; font-family: "Calibri","sans-serif"; font-size: 11.0pt; mso-ansi-language: EN-GB; mso-bidi-font-family: "Times New Roman";"><o:p></o:p></span></div>
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<span lang="EN-GB" style="color: #222222; font-family: "Calibri","sans-serif"; mso-ansi-language: EN-GB; mso-bidi-font-family: "Times New Roman";">The Front Row sales reporting system is a unique app
based system that promotes and enables real time sales reporting. A sales rep
can complete and submit their sales report (They can also update an
opportunity, create a task, etc. But for these analytics, we only looked at
sales reports.) immediately after a sales call, in less than 60 seconds, from
any mobile device. Over the last 5 years, we have processed over 10 million
sales reports and each one of these is both date and time stamped and GEO
Located (geographical location). These sales reports from our clients came from
a variety of industries including, medical, pharmaceutical, manufacturing,
business machines, construction, food/beverage, communications, trucking,
insurance, finance, and more. Recent analytics on these 10 million sales
reports revealed some interesting stats…</span><span lang="EN-GB" style="color: #222222; font-family: "Calibri","sans-serif"; font-size: 11.0pt; mso-ansi-language: EN-GB; mso-bidi-font-family: "Times New Roman";"><o:p></o:p></span></div>
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<div class="MsoListParagraphCxSpFirst" style="background: white; mso-add-space: auto; mso-list: l1 level1 lfo2; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; text-indent: -18.0pt;">
<!--[if !supportLists]--><span lang="EN-GB" style="color: #222222; font-family: "Arial","sans-serif"; font-size: 11.0pt; mso-ansi-language: EN-GB; mso-fareast-font-family: Arial;">1.<span style="font-family: 'Times New Roman'; font-size: 7pt; font-stretch: normal;"> </span></span><!--[endif]--><span lang="EN-GB" style="color: #222222; font-family: "Arial","sans-serif"; mso-ansi-language: EN-GB; mso-bidi-font-family: "Times New Roman";">74.9% of sales reps worked less than a 5
hour day. A typical day runs from 10
A.M to 3 P.M</span><span lang="EN-GB" style="color: #222222; font-family: "Arial","sans-serif"; font-size: 11.0pt; mso-ansi-language: EN-GB; mso-bidi-font-family: "Times New Roman";"><o:p></o:p></span></div>
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<div class="MsoListParagraphCxSpLast" style="background: white; mso-add-space: auto; mso-list: l1 level1 lfo2; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; text-indent: -18.0pt;">
<!--[if !supportLists]--><span lang="EN-GB" style="color: #222222; font-family: "Arial","sans-serif"; font-size: 11.0pt; mso-ansi-language: EN-GB; mso-fareast-font-family: Arial;">2.<span style="font-family: 'Times New Roman'; font-size: 7pt; font-stretch: normal;"> </span></span><!--[endif]--><span lang="EN-GB" style="color: #222222; font-family: "Arial","sans-serif"; mso-ansi-language: EN-GB; mso-bidi-font-family: "Times New Roman";">Less than 6% of sales calls occurred
between 12 A.M. and 1 P.M. Meaning for most sales reps a workday is 4
hours long.</span><span lang="EN-GB" style="color: #222222; font-family: "Arial","sans-serif"; font-size: 11.0pt; mso-ansi-language: EN-GB; mso-bidi-font-family: "Times New Roman";"><o:p></o:p></span></div>
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<div class="MsoListParagraphCxSpMiddle" style="background: white; mso-add-space: auto; mso-list: l1 level1 lfo2; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; text-indent: -18.0pt;">
<!--[if !supportLists]--><span lang="EN-GB" style="color: #222222; font-family: "Arial","sans-serif"; font-size: 11.0pt; mso-ansi-language: EN-GB; mso-fareast-font-family: Arial;">3.<span style="font-family: 'Times New Roman'; font-size: 7pt; font-stretch: normal;"> </span></span><!--[endif]--><span lang="EN-GB" style="color: #222222; font-family: "Arial","sans-serif"; mso-ansi-language: EN-GB; mso-bidi-font-family: "Times New Roman";">80% of sales reps were active
between 10 and 11 A.M. as this was the most active hour of the day
with 22% of sales calls occurring in that hour.</span><span lang="EN-GB" style="color: #222222; font-family: "Arial","sans-serif"; font-size: 11.0pt; mso-ansi-language: EN-GB; mso-bidi-font-family: "Times New Roman";"><o:p></o:p></span></div>
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<br /></div>
<div class="MsoListParagraphCxSpMiddle" style="background: white; mso-add-space: auto; mso-list: l1 level1 lfo2; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; text-indent: -18.0pt;">
<!--[if !supportLists]--><span lang="EN-GB" style="color: #222222; font-family: "Arial","sans-serif"; font-size: 11.0pt; mso-ansi-language: EN-GB; mso-fareast-font-family: Arial;">4.<span style="font-family: 'Times New Roman'; font-size: 7pt; font-stretch: normal;"> </span></span><!--[endif]--><span lang="EN-GB" style="color: #222222; font-family: "Arial","sans-serif"; mso-ansi-language: EN-GB; mso-bidi-font-family: "Times New Roman";">Less than 5 % of sales calls occurred
before 9 A.M.</span><span lang="EN-GB" style="color: #222222; font-family: "Arial","sans-serif"; font-size: 11.0pt; mso-ansi-language: EN-GB; mso-bidi-font-family: "Times New Roman";"><o:p></o:p></span></div>
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<br /></div>
<div class="MsoListParagraphCxSpLast" style="background: white; mso-add-space: auto; mso-list: l1 level1 lfo2; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; text-indent: -18.0pt;">
<!--[if !supportLists]--><span lang="EN-GB" style="color: #222222; font-family: "Arial","sans-serif"; font-size: 11.0pt; mso-ansi-language: EN-GB; mso-fareast-font-family: Arial;">5.<span style="font-family: 'Times New Roman'; font-size: 7pt; font-stretch: normal;"> </span></span><!--[endif]--><span lang="EN-GB" style="color: #222222; font-family: "Arial","sans-serif"; mso-ansi-language: EN-GB; mso-bidi-font-family: "Times New Roman";">Less than 9 % of sales calls occurred
after 4 P.M.</span><span lang="EN-GB" style="color: #222222; font-family: "Arial","sans-serif"; font-size: 11.0pt; mso-ansi-language: EN-GB; mso-bidi-font-family: "Times New Roman";"><o:p></o:p></span></div>
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<span lang="EN-GB" style="color: #222222; font-family: "Calibri","sans-serif"; mso-ansi-language: EN-GB; mso-bidi-font-family: "Times New Roman";">Front Row Sales Report.</span><span lang="EN-GB" style="color: #222222; font-family: "Calibri","sans-serif"; font-size: 11.0pt; mso-ansi-language: EN-GB; mso-bidi-font-family: "Times New Roman";"><o:p></o:p></span></div>
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<b><span lang="EN-US" style="font-family: "Calibri","sans-serif"; mso-ascii-theme-font: major-latin; mso-hansi-theme-font: major-latin;">Why don’t you come visit us, take a free test
drive, and discover for yourself the power of Front Row Solutions<o:p></o:p></span></b></div>
Front Row CRMhttp://www.blogger.com/profile/15049529024159134376noreply@blogger.comtag:blogger.com,1999:blog-2801035903785365440.post-23670907963345188362015-04-13T14:44:00.002-04:002015-04-13T14:44:25.637-04:00Would you Rather Have a Great Product or a Great Sales Force?<div class="separator" style="clear: both; text-align: center;">
<a href="http://3.bp.blogspot.com/-kV1dSDsP8po/VSwOc08lMrI/AAAAAAAAAm8/7Z0y7Edj9kw/s1600/empathy.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://3.bp.blogspot.com/-kV1dSDsP8po/VSwOc08lMrI/AAAAAAAAAm8/7Z0y7Edj9kw/s1600/empathy.jpg" height="230" width="320" /></a></div>
<br />
<div class="MsoNoSpacing">
<span lang="EN-US">Jonathan Farrington interviews Etien
D’Hollander, Founder & CEO of Front Row Solutions<o:p></o:p></span></div>
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<span lang="EN-US">During a recent conversation with Etien
D’Hollander, that is the question he asked me, and before I had the opportunity
to respond he said, “When that question was first asked of me, I answered
without hesitation – a great sales force – and thought the answer was obvious.
I have continued to ask that question thousands of times over the years and
have become enlightened with the answers. I ask that question in every selling
meeting, in every interview and in every reseller discussion. In fact, the
answer has shaped the direction of my selling approach, my hiring decisions and
my reseller contracts. What I have found is that sales oriented individuals,
like myself, always select “a great sales team”. Technical, financial and
operations people always select “a great product”.<o:p></o:p></span></div>
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<span lang="EN-US">Etien then shared a response he received
to that very question during a sales meeting only that week: “Is this a trick
question? Because it could work either way. If you have a great product, that’s
great! But without a sales force to push it, you are dead! If you have a great
sales force, even if the product is mediocre, they may still be able to make a
good impact…But overall, if all things are in order, the first option, a great
product – would obviously make more sense. “<o:p></o:p></span></div>
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<span lang="EN-US">Etien continued…<o:p></o:p></span></div>
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<span lang="EN-US">“If you were selling sales training
services/sales management services/sales enablement systems/sales force
automation or lead generation systems and you had gotten that answer, what’s
your next step? I don’t mean to be a hard ass, but the right answer may be to
walk away. You see, the person who gave you that answer has no empathy to a
sales rep and, no matter what you say, will not understand the value in putting
more money and effort into the sales rep or sales team when that money could be
spent on product development and enhancement. Even though I got quite indignant
the first time a company executive said to me, “sales reps are shite and they
always will be shite!” or a school peer said to me “is sales all you could
get?” - I now realize I have no empathy for them either. <o:p></o:p></span></div>
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<b><span lang="EN-US">Empathy
</span></b><span lang="EN-US">is the capacity to understand what another person
is experiencing from within the other person’s frame of reference – i.e. the
capacity to place oneself in another’s shoes. <o:p></o:p></span></div>
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<span lang="EN-US">In over 30 years of selling, I always
accepted that sales reporting was part of the job – not my favorite part, but a
necessary evil at best. With the development of computers came automated sales
reporting and, over the years, I have used several CRM systems including
Siebel, Goldmine, Salesforce and Act. Not one of these systems was focused on
me, the sales rep! They were difficult to learn, harder to use and did not
offer anything to me to help me be more productive – in fact, they got in my
way! <o:p></o:p></span></div>
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<span lang="EN-US">I now understand the problem with these
systems and why sales rep compliance and adoption is so low – <b>empathy</b>. If you search the internet for
any of the Legacy CRM systems, including the ones I have used in the past, and
look at their executive teams, they are led by engineers, financial people,
computer science grads – not a sales rep amongst them… no wonder they find it
such a challenge to create a sales rep focused system!<o:p></o:p></span></div>
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<span lang="EN-US">At this point, Etien paused for breath,
which is a rare occurrence for a man with so much passion about this particular
topic, and I was able to give him my answer.<o:p></o:p></span></div>
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<span lang="EN-US">There is a misconception – commonly held
by non-sales oriented C-Lounge residents – that great products sell themselves,
which is of course complete nonsense. The only possible exception to that rule
is a commodity.<o:p></o:p></span></div>
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<span lang="EN-US">The undeniable fact, which can never be
challenged, is that our sales teams are our engine rooms, our offense, and our
vanguard. As somebody once famously said, “Nothing happens until somebody sells
something”. For all the investment a company may make in lavish offices, state
of the art furniture and luxury company cars, they will not remain in business
very long if they are not selling – and selling well.<o:p></o:p></span></div>
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<span lang="EN-US">I liked the fact that Etien placed such
great emphasis on “empathy” because I know that is a characteristic he
possesses in abundance – “when I see myself and my products through my
customer’s eyes…”<o:p></o:p></span></div>
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<span lang="EN-US">You owe it to yourself to get across to <i>Front Row</i> and discover for yourself why
Etien is enjoying so much sustained success. He doesn’t just sell CRM systems;
he provides harassed and time constrained sales leaders with restful nights by
giving them back complete control of their sales operations. Go take a free
test drive today. <a href="http://frontrowsolutions.com/Free-Trial" target="_blank">Here.</a></span></div>
Front Row CRMhttp://www.blogger.com/profile/15049529024159134376noreply@blogger.comtag:blogger.com,1999:blog-2801035903785365440.post-90148451769700199212015-03-13T09:35:00.000-04:002015-03-13T09:35:47.955-04:00Mobility does not mean Usability – Despite What You May Have Been Told<!--[if gte mso 9]><xml>
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<span style="font-size: 12.0pt; mso-ansi-language: EN-CA;"></span></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="http://2.bp.blogspot.com/-MYm0N3KPgQY/VQLnQNqtcoI/AAAAAAAAAmk/JLg0ejkzQio/s1600/CRM250_1_250.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://2.bp.blogspot.com/-MYm0N3KPgQY/VQLnQNqtcoI/AAAAAAAAAmk/JLg0ejkzQio/s1600/CRM250_1_250.jpg" title="" /></a></div>
<br />
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">I
think that it is easy to say that the mobile device has become the focal point
of our lives. It gives us instant access to information and contacts and allows
us to stay connected wherever we are – do we ever leave home without one these
days? </span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">In
business, enterprise mobility has become the general trend; increasing numbers
of employees are working away from the office and using a range of mobile
device to perform a full range of business tasks. </span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">Nowhere
is this is more prevalent than within sales forces:<span style="mso-spacerun: yes;"> </span>The days of populating and updating our CRM
from a desk top computer have been consigned to the annals of history.
Virtually every CRM vendor now claims mobility as part of their features and
benefits (advantages?) My personal view is that far too many people read the
word “mobility” </span></div>
<div class="MsoNormal">
<span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">in an
offering and automatically think “usable.” Nothing could be further from
the truth. While there are some very effective and usable mobile business apps
available many are anything but.</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">My
advice? Before making your final decision about any type of mobile application,
is to try it, try it again and even try it one more time after that. </span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">I
suggest that you begin by making a list of three critical things that you want
your sales reps to accomplish using the app. For example, submit sales report,
update opportunity, create a new client, assign or update a task, update a
forecast, retrieve historical client information etc. then try that yourself. </span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">Once
you have completed this task, ask yourself: “was it easy to learn, was it fast
and easy to use, was it intuitive in its function, did I need outside support, was
outside support available and effective, did it help me improve my
productivity?”</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">Whatever
your personal results were during this try it yourself trial, you must assume
that your sales reps experiences will be worse. Why? Because logically, they
are less motivated and less tech savvy than you are and as a consequence, will
have extra challenges in order to make it work. </span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">During
a recent implementation for an organization with more than 200 sales reps in
the industrial supplies industry, we had (to say the least) some interesting
support challenges. To give you a flavor, below are some of the calls that were
logged into our customer support division – the guys that were dealing with
these sales reps. While some of these calls may be </span></div>
<div class="MsoNormal">
<span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">deemed
amusing, my intention is to assist you in understanding the critical importance
of usability. Never before has the “kiss” principal been more important than in
dealing with sales reps and technology. Here we go….</span></div>
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<br /></div>
<div class="MsoListParagraph" style="margin-left: 58.5pt; mso-list: l1 level1 lfo1; text-indent: -18.0pt;">
<span style="font-family: Symbol; font-size: 12.0pt; mso-ansi-language: EN-CA; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">“What is an app?”</span></div>
<div class="MsoListParagraph" style="margin-left: 58.5pt; mso-list: l1 level1 lfo1; text-indent: -18.0pt;">
<span style="font-family: Symbol; font-size: 12.0pt; mso-ansi-language: EN-CA; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-ansi-language: EN-CA;">“</span><span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">What is an apple account and can you create one for me?”</span></div>
<div class="MsoListParagraph" style="margin-left: 58.5pt; mso-list: l1 level1 lfo1; text-indent: -18.0pt;">
<span style="font-family: Symbol; font-size: 12.0pt; mso-ansi-language: EN-CA; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-ansi-language: EN-CA;">“</span><span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">I’m in my car and ready to get the app, where do I find the app store?”</span></div>
<div class="MsoListParagraph" style="margin-left: 58.5pt; mso-list: l1 level1 lfo1; text-indent: -18.0pt;">
<span style="font-family: Symbol; font-size: 12.0pt; mso-ansi-language: EN-CA; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-ansi-language: EN-CA;">“</span><span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">It’s asking me about a data package?”</span></div>
<div class="MsoListParagraph" style="margin-left: 58.5pt; mso-list: l1 level1 lfo1; text-indent: -18.0pt;">
<span style="font-family: Symbol; font-size: 12.0pt; mso-ansi-language: EN-CA; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-ansi-language: EN-CA;">“</span><span style="font-family: "Times New Roman","serif"; font-size: 7.0pt; mso-ansi-language: EN-CA;"> </span><span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">I loaded your app yesterday and now it’s gone”</span></div>
<div class="MsoListParagraph" style="margin-left: 58.5pt; mso-list: l1 level1 lfo1; text-indent: -18.0pt;">
<span style="font-family: Symbol; font-size: 12.0pt; mso-ansi-language: EN-CA; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">“Ever since I loaded your app my phone doesn’t ring anymore”</span></div>
<div class="MsoListParagraph" style="margin-left: 58.5pt; mso-list: l1 level1 lfo1; text-indent: -18.0pt;">
<span style="font-family: Symbol; font-size: 12.0pt; mso-ansi-language: EN-CA; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">“I use an I-pod Touch and its asking me about a data package”</span></div>
<div class="MsoListParagraph" style="margin-left: 58.5pt; mso-list: l1 level1 lfo1; text-indent: -18.0pt;">
<span style="font-family: Symbol; font-size: 12.0pt; mso-ansi-language: EN-CA; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">“I don’t want any of your techno mumbo jumbo, just fix it”</span></div>
<div class="MsoListParagraph" style="margin-left: 58.5pt; mso-list: l1 level1 lfo1; text-indent: -18.0pt;">
<span style="font-family: Symbol; font-size: 12.0pt; mso-ansi-language: EN-CA; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">“I think your app has a virus, every couple of minutes my screen
turns black”</span></div>
<div class="MsoListParagraph" style="margin-left: 58.5pt; mso-list: l1 level1 lfo1; text-indent: -18.0pt;">
<span style="font-family: Symbol; font-size: 12.0pt; mso-ansi-language: EN-CA; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">“My fiancée loaded the app for me and I don’t know what it looks like”</span></div>
<div class="MsoNormal">
<span style="font-size: 12.0pt; mso-ansi-language: EN-CA;"><span style="mso-tab-count: 1;"> </span></span></div>
<div class="MsoNormal">
<span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">Never
before has the “kiss” principal been more important than in dealing with sales
reps and technology!</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">The
second step would be to ask the sales rep that is selling you the product to
show you how they use it on their mobile device themselves. The results may be
surprising.</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">The
third option is to try it with your sales reps on a free trial bases and obtain
their feedback, this is by far the best way to find out if an app is usable and
effective.</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: 12.0pt; mso-ansi-language: EN-CA;"><span style="mso-spacerun: yes;"> </span>In addition to usability for the sales force
there are several additional factors you need to consider before making that
final decision.</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoListParagraph" style="margin-left: 54.0pt; mso-list: l0 level1 lfo2; text-indent: -18.0pt;">
<span style="font-family: Symbol; font-size: 12.0pt; mso-ansi-language: EN-CA; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">How much band width is needed to power the app effectively and what is
the data cost?</span></div>
<div class="MsoListParagraph" style="margin-left: 54.0pt; mso-list: l0 level1 lfo2; text-indent: -18.0pt;">
<span style="font-family: Symbol; font-size: 12.0pt; mso-ansi-language: EN-CA; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">How does the app function when you have no connectivity? Is it
still usable and will the app store your activity until connectivity is
re-established?</span></div>
<div class="MsoListParagraph" style="margin-left: 54.0pt; mso-list: l0 level1 lfo2; text-indent: -18.0pt;">
<span style="font-family: Symbol; font-size: 12.0pt; mso-ansi-language: EN-CA; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">Does the app use battery power and data when running in the background
and how much?</span></div>
<div class="MsoListParagraph" style="margin-left: 54.0pt; mso-list: l0 level1 lfo2; text-indent: -18.0pt;">
<span style="font-family: Symbol; font-size: 12.0pt; mso-ansi-language: EN-CA; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">How much IT effort is required to activate the app?</span></div>
<div class="MsoListParagraph" style="margin-left: 54.0pt; mso-list: l0 level1 lfo2; text-indent: -18.0pt;">
<span style="font-family: Symbol; font-size: 12.0pt; mso-ansi-language: EN-CA; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">How much training and support is required to initiate and to use the
app?</span></div>
<div class="MsoListParagraph" style="margin-left: 54.0pt; mso-list: l0 level1 lfo2; text-indent: -18.0pt;">
<span style="font-family: Symbol; font-size: 12.0pt; mso-ansi-language: EN-CA; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">What mobile devices does the app function on and what devices do your
sales reps have? Very important in a BYOD (bring your own device) company.</span></div>
<div class="MsoListParagraph" style="margin-left: 54.0pt; mso-list: l0 level1 lfo2; text-indent: -18.0pt;">
<span style="font-family: Symbol; font-size: 12.0pt; mso-ansi-language: EN-CA; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">Does the app have a history of crash or malfunctions?</span></div>
<div class="MsoListParagraph" style="margin-left: 54.0pt; mso-list: l0 level1 lfo2; text-indent: -18.0pt;">
<span style="font-family: Symbol; font-size: 12.0pt; mso-ansi-language: EN-CA; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">Does the company have a history of providing enhancements to their apps?</span></div>
<div class="MsoListParagraph">
<br /></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">But
whatever you do, don’t let any of these challenges keep you awake at night.
Simply email me – </span><span lang="EN-US"><a href="mailto:etien@frontrowsolution.com"><span lang="EN-CA" style="font-size: 12.0pt; mso-ansi-language: EN-CA;">etien@frontrowsolution.com</span></a></span><span style="font-size: 12.0pt; mso-ansi-language: EN-CA;">.<span style="mso-spacerun: yes;"> </span>We are here to provide restful nights for
time constrained sales managers seeking to achieve total control of their sales
operations.</span></div>
Front Row CRMhttp://www.blogger.com/profile/15049529024159134376noreply@blogger.comtag:blogger.com,1999:blog-2801035903785365440.post-1910133340380432782015-02-27T10:00:00.000-05:002015-02-27T10:00:00.904-05:00Mobile CRM Revolutionizes Sales Process<!--[if gte mso 9]><xml>
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<a href="http://1.bp.blogspot.com/-a7Z9XQaodsY/VN5Z65YzPCI/AAAAAAAAAmE/ZTptsspSlUE/s1600/CRM%2B6.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://1.bp.blogspot.com/-a7Z9XQaodsY/VN5Z65YzPCI/AAAAAAAAAmE/ZTptsspSlUE/s1600/CRM%2B6.jpg" height="255" width="320" /></a></div>
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When Steve Jobs introduced the concept of the iPad, he said
that tablets were going to fill a gap between cell phones and laptop computers.
There were some tasks that a laptop could do, but it was a bit cumbersome. Other
tasks could be completed on a phone, but screen size and a lack of speed might
make it less than ideal.</div>
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<br /></div>
<div class="MsoNormal">
A tablet, however, would be a perfect fit for tasks that
required the portability of a cell phone but the speed and visibility of a
laptop. Critics were a bit skeptical, but a few years later tablets are
everywhere. </div>
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<br /></div>
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While consumers love to read and surf the Internet on
tablets, they are becoming indispensable in the business world. Sales
organizations are finding that when they use tablets to implement mobile CRM, their sales process is revolutionized,
resulting in improved efficiency and increased profits. </div>
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<br /></div>
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Here are a <a href="http://www.biztechmagazine.com/article/2014/11/tablets-are-changing-way-we-work">few
reasons</a> why mobile CRM and tablets
are the right combination to get your sales organization on a growth
trajectory:</div>
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<br /></div>
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<b style="mso-bidi-font-weight: normal;">Mobile CRM Eliminates the Inefficiency of a Laptop for
Sales Presentations</b></div>
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In some industries, sales reps are forced to grab a minute
of the decision-maker’s time between customers. Waiting for a laptop to boot up
is not an option. The ability to look at order history, demonstrate new
offerings and answer questions on the spot make <a href="http://blog.frontrowsolutions.com/2014/09/benefits-of-using-mobile-crm.html">mobile
CRM</a> on a tablet a game changer for sales reps. </div>
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<br /></div>
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<b style="mso-bidi-font-weight: normal;">Tablets Eliminate the
Need for Paper Brochures</b></div>
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A tablet allows a sales rep to quickly pull up a PowerPoint
or video demonstration to profile a new product or service. If the customer is
intrigued, the sales rep is able to check real-time inventory immediately and
place an order for the customer. Sales organizations can eliminate the need for
printing brochures, a significant savings that will quickly replace the cost of
the tablets. </div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;">Sales Reps are Able
to Enter all Data During the Sales Call</b></div>
<div class="MsoNormal">
Instead of getting back to their office with a list of items
to complete for customers, sales reps can enter orders, check inventory and
makes notes about possible opportunities while they are standing in front of
the customer. Data entered into the mobile CRM
is fresh, allowing sales managers to access quality information for sales
reports. </div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;">Sales Managers Enjoy
Full Compliance From Sales Reps</b></div>
<div class="MsoNormal">
Sales reps tend to avoid activities that they perceive as
taking away from time selling. When mobile CRM
allows them to enter critical information in a few seconds, they no longer
think of sales reporting as a task that robs them of sales time. They will
quickly see the connection between using the tool and increased sales and
profit. </div>
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<br /></div>
<div class="MsoNormal">
<a href="http://www.frontrow-solutions.com/">Front Row
Solutions</a> provides a mobile CRM
that can be used as a stand-alone tool for your sales organization or it can be
implemented to interface with your legacy CRM
solution. Call us today to find out how we can develop a customized CRM system for your sales reps that boosts
profitability and efficiency. </div>
Front Row CRMhttp://www.blogger.com/profile/15049529024159134376noreply@blogger.comtag:blogger.com,1999:blog-2801035903785365440.post-28660291211526761262015-02-24T15:03:00.000-05:002015-02-24T15:03:00.160-05:00Sales Accountability: Using Technology to Refine the Sales Process<!--[if gte mso 9]><xml>
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<div class="separator" style="clear: both; text-align: center;">
<a href="http://3.bp.blogspot.com/-Cf03teviYq0/VN5ZNaReyzI/AAAAAAAAAl8/Zh_fVi_gcnc/s1600/CRM%2B8.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://3.bp.blogspot.com/-Cf03teviYq0/VN5ZNaReyzI/AAAAAAAAAl8/Zh_fVi_gcnc/s1600/CRM%2B8.jpg" height="320" width="220" /></a></div>
<div class="MsoNormal">
A recent study released by Accenture and CSO Insights
discussed the cost of mediocre sales performance. Sales managers, according to
the research, tend to focus on the top-selling sales reps and their
worst-performing reps, looking for behaviors that are most significantly
impacting the bottom line.</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
However, while the top 20 percent of the sales force tend to
generate 60 percent of the revenue, there is a widely ignored “frozen middle”
that could be ripe for growth. Sales managers tend to ignore this group,
because they make very little noise and don’t cause trouble. They bring in
average growth, but the gap between average and significant is a big area of
opportunity for companies. While these sales reps comprise 65 to 70 percent of
the sales force, they bring in only 40 percent of sales. </div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
One of the areas that could be addressed to change the
middle performers into great sales reps is sales accountability. By tracking
the behaviors that lead to a contract or a closed sale, sales managers can
determine a set of best practices and implement a repeatable sales process that
can be used to refine activities and drive growth. </div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<a href="http://blog.frontrowsolutions.com/2014/12/sales-accountability-made-easy-with.html">Sales
accountability</a> requires the right technology to be optimized. Sales
managers must have mobile customer relationship management (CRM) tools to track sales behaviors. Consider these
factors when you seek to turn average performers into great sales reps:</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;">Keep Your Mobile CRM Simple to Encourage Compliance</b></div>
<div class="MsoNormal">
You can’t track your sales reps’ behaviors to establish a
set sales process unless you have data to work with. You won’t have good data
unless your sales reps are using the tool. So avoid the pitfalls of an overly
customized system or an entry process that gets your sales reps bogged down in
filling out too many fields. Choose a few critical pieces of information you
want, and create a CRM entry that
requires only a few seconds to complete, and you will have your sales reps on
board. </div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;">Identify Best Practices</b></div>
<div class="MsoNormal">
You know who your top-performing reps are. With a good CRM, you can quickly drill down your data to
determine which activities are leading to a closed sale. You may find that in
your industry there is a particular combination of social media contact,
in-person calls and emails that tend to result in a sale, for instance. </div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;">Develop a Repeatable
Sales Process</b></div>
<div class="MsoNormal">
In order to have sales accountability, your sales reps must
know what is expected of them. If you have a documented sales process and your
reps know the steps to work through the process, you will be able to create a
setting where all of your reps are using the tools and behaviors that have
proven successful for your company. </div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;">After You Have
Tracked Behaviors, Decide What You Want to Improve</b></div>
<div class="MsoNormal">
Don’t try to improve everything at once. Keep sales
accountability as an ongoing initiative, not as a short-term project. Once you
have some data, and you have identified your sales process, you can use the
information for sales meetings to highlight or troubleshoot particular areas.
New sales reps can be trained to adhere to the sales process and you can
quickly identify behaviors that need additional training by accessing CRM sales reports. </div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<a href="http://www.frontrow-solutions.com/">Front Row
Solutions</a> is a provider of mobile CRM
tools that drive growth and increase sales accountability for your sales
organization. Call us today to discuss the customized system that we can
implement in your company. </div>
Front Row CRMhttp://www.blogger.com/profile/15049529024159134376noreply@blogger.comtag:blogger.com,1999:blog-2801035903785365440.post-78592731317762824232015-02-20T10:00:00.000-05:002015-02-20T10:00:00.048-05:00A Customer Relationship Management Solution That Improves Your Database<!--[if gte mso 9]><xml>
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<![endif]--><span style="color: #1e1e1e; font-family: "Times New Roman",serif; font-size: 12.0pt; mso-ansi-language: EN-US; mso-bidi-font-family: Calibri; mso-bidi-language: AR-SA; mso-fareast-font-family: "MS Mincho"; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-fareast;">Many small businesses think managing without a
customer relationship management solution can work. The client list starts
small and steadily grows and suddenly, relationships become more difficult to
manage.<br />
<br />
The attempt to save money to keep cash flow on a positive level can backfire
when it comes to skimping on your CRM options. You’re can lose sales by not
organizing your contacts and managing your relationships, which is exactly what
a good solution will do for you. Many companies will begin to lose their leads
because important data about them isn’t stored in the right place, or at all.
Without a systematic sales process in place, you’re not going to fully realize
all the leads you should be converting to sales.<br />
<br />
A </span><span style="font-family: "Times New Roman",serif; font-size: 12.0pt; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: "MS Mincho"; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-fareast;"><a href="http://www.business2community.com/customer-experience/4-signs-youre-ready-crm-01133630"><span style="mso-bidi-font-family: Calibri;">customer relationship management solution</span></a></span><span style="color: #1e1e1e; font-family: "Times New Roman",serif; font-size: 12.0pt; mso-ansi-language: EN-US; mso-bidi-font-family: Calibri; mso-bidi-language: AR-SA; mso-fareast-font-family: "MS Mincho"; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-fareast;"> will not only help you find new customers, but it will help you manage
and keep your current customers. Too many companies lose hard-earned clients by
losing touch with them. If you want to know exactly where your clients are in
the sales process and when they’ll be more likely to buy a certain type of
product, you need a customer relationship management solution to guide you
along. You can better evaluate your sales processes with your current clients
because you’ll have more visibility in how they’re interacting with your brand.
<br />
<br />
When you’ve got the right customer relationship management solution, you’re
going to have every interaction tucked away where it can be easily accessed for
future decisions about that lead. Every time they sign up for one of your
newsletters or watch a video or download a white paper from your site, you’ll
have that information and you can use it to segment your audience for future
marketing campaigns and sales correspondence.<br />
<br />
We’re seeing more and more interaction between sales and marketing teams that
are well connected through the </span><span style="font-family: "Times New Roman",serif; font-size: 12.0pt; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: "MS Mincho"; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-fareast;"><a href="http://blog.frontrowsolutions.com/2015/02/a-crm-solution-that-provides-more.html"><span style="mso-bidi-font-family: Calibri;">right CRM solution</span></a></span><span style="color: #1e1e1e; font-family: "Times New Roman",serif; font-size: 12.0pt; mso-ansi-language: EN-US; mso-bidi-font-family: Calibri; mso-bidi-language: AR-SA; mso-fareast-font-family: "MS Mincho"; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-fareast;">. These are teams that get frequent reports from sales reps who are
interacting, one-on-one, with clients. The sales rep is the one who knows more
about customer behavior than just about anyone in the organization, but that
information can only be used if it is injected into the CRM database where it
can be organized and managed properly.<br />
<br />
If your company has made a large investment in your CRM but you don’t get much
out of it, it could be because your sales reps aren’t finding it easy to use.
That doesn’t mean it doesn’t have value, it only means you need to integrate a
solution that works well with the people who know the most or who can get the
most information about your target audience. <br />
<br />
At </span><span style="font-family: "Times New Roman",serif; font-size: 12.0pt; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: "MS Mincho"; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-fareast;"><a href="http://www.frontrow-solutions.com/"><span style="mso-bidi-font-family: Calibri;">Front Row Solutions</span></a></span><span style="color: #1e1e1e; font-family: "Times New Roman",serif; font-size: 12.0pt; mso-ansi-language: EN-US; mso-bidi-font-family: Calibri; mso-bidi-language: AR-SA; mso-fareast-font-family: "MS Mincho"; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-fareast;">,
we’ve created a mobile CRM solution that works with sales reps. Our solution
makes it possible for your sales team to send back complete reports in under
one minute. This means that your sales reps will be more likely than ever to
provide your database with the information you need to drive better marketing
results and better sales. Contact us today to find out how it works.</span>Front Row CRMhttp://www.blogger.com/profile/15049529024159134376noreply@blogger.comtag:blogger.com,1999:blog-2801035903785365440.post-22268761942345653772015-02-17T10:00:00.000-05:002015-02-17T10:00:07.427-05:00CRM Solution Trends to Watch<!--[if gte mso 9]><xml>
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<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="http://3.bp.blogspot.com/-rglGoMV2FqM/VNr9SNQgfbI/AAAAAAAAAlg/w_40EImGwtI/s1600/CRM%2B2.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://3.bp.blogspot.com/-rglGoMV2FqM/VNr9SNQgfbI/AAAAAAAAAlg/w_40EImGwtI/s1600/CRM%2B2.jpg" height="250" width="320" /></a></div>
<div class="MsoNormal" style="mso-layout-grid-align: none; mso-pagination: none; text-autospace: none;">
<span style="color: #1e1e1e; mso-bidi-font-family: Calibri;">CRM
is increasingly being utilized for marketing and sales purposes in new ways.
The reason so many companies are looking to their CRM is due in large part to
the trends companies are following. Here are a few trends to watch for: <br style="mso-special-character: line-break;" />
<br style="mso-special-character: line-break;" />
</span></div>
<br />
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt "Times New Roman";"></span></span></span><b><span style="mso-bidi-font-style: normal;"><span style="mso-bidi-font-family: Calibri;">Reach Your Demographic in Real Time</span></span></b>
<br />
<div class="MsoListParagraphCxSpMiddle" style="mso-layout-grid-align: none; mso-pagination: none; text-autospace: none;">
<span style="mso-bidi-font-family: Calibri;">Companies
are using their </span><a href="http://www.huffingtonpost.com/vala-afshar/welcome-to-the-age-of-con_b_6129328.html"><span style="mso-bidi-font-family: Calibri;">CRM solution</span></a><span style="mso-bidi-font-family: Calibri;"> for more than just a contact database. The
contact database component of it will always be important, but companies are
seeing their CRM as a way to reach out to their target audience in a
personalized way, and sometimes, in real time. For instance, when digging into
the database on your customers, you should be able to find the information you
need to reach them at the right time with the appropriate product at a price
that will be competitive with other brands’ similar products. </span></div>
<div class="MsoListParagraphCxSpMiddle" style="mso-layout-grid-align: none; mso-pagination: none; text-autospace: none;">
<span style="mso-bidi-font-family: Calibri;">Thanks to
new technology, including mobile CRM technology that assists sales reps in
providing more information to the database, you’re able to tap into the
interests of your target audiences in real time, which means you’re also able
to reach out to them in real time. </span></div>
<div class="MsoListParagraphCxSpMiddle" style="mso-layout-grid-align: none; mso-list: l0 level1 lfo1; mso-pagination: none; text-autospace: none; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><b><span style="mso-bidi-font-style: normal;"><span style="mso-bidi-font-family: Calibri;">Better Integration and Automation Features</span></span></b></div>
<div class="MsoListParagraphCxSpMiddle" style="mso-layout-grid-align: none; mso-pagination: none; text-autospace: none;">
<span style="mso-bidi-font-family: Calibri;">Marketing
and sales reps are looking for ways to make their jobs easier, and more
importantly, to do their jobs more efficiently. They don’t want to spend time
performing tasks related to data entry. The sales reps, especially, want to put
more effort toward communicating with clients or potential clients. Integrating
applications with legacy CRM and automating work processes can assist more
organizations in achieving their goals.</span></div>
<div class="MsoListParagraphCxSpMiddle" style="mso-layout-grid-align: none; mso-list: l0 level1 lfo1; mso-pagination: none; text-autospace: none; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><b><span style="mso-bidi-font-style: normal;"><span style="mso-bidi-font-family: Calibri;">Using CRM to Personalize</span></span></b></div>
<div class="MsoListParagraphCxSpLast" style="mso-layout-grid-align: none; mso-pagination: none; text-autospace: none;">
<span style="mso-bidi-font-family: Calibri;">You want
your message to your clients to be personalized so it doesn’t annoy them. Too
many marketing and sales reps reach out to potential customers only to find
that they’ve missed the mark entirely and offered something to people who have
no interest in it. When you personalize your engagements, you’re going to use
your CRM solution to find out who needs what. <br /><br />
To do this, you’ll need to make sure your data is “fine grained.” This is the
kind of data that can be gathered after extended relationships have been
established and you’ve created a silo where all the data can be viewed in a
sensible manner. Many companies have tapped into Salesforce.com to upgrade
their CRM solutions. However, Salesforce doesn’t always work that well with the
sales rep, lacking important functionality features.</span></div>
<div class="MsoNormal" style="mso-layout-grid-align: none; mso-pagination: none; text-autospace: none;">
<br /></div>
<div class="MsoNormal" style="mso-layout-grid-align: none; mso-pagination: none; text-autospace: none;">
<span style="mso-bidi-font-family: Calibri;">What many </span><a href="http://blog.frontrowsolutions.com/2012/09/5-power-questions-for-your-sales-team.html"><span style="mso-bidi-font-family: Calibri;">sales departments</span></a><span style="mso-bidi-font-family: Calibri;"> have learned over the years is that they
can spend a lot of time training sales reps on reporting tools so they can achieve
more automation, functionality, and fine-grained data that provide more
fact-based decision-making possibilities. However, without a mobile solution
that involves easy-to-use reporting tools, sales reps are not going to provide
consistent information to their company.<br />
<br />
To get more traction that allows the above trends to be part of your
organization, you need to adopt a mobile solution that integrates with your
current CRM and other applications that you use on a regular basis.<br />
<br />
</span><a href="http://www.frontrow-solutions.com/"><span style="mso-bidi-font-family: Calibri;">Front Row Solutions</span></a><span style="mso-bidi-font-family: Calibri;">
is a leader in providing mobile CRM that integrates perfectly with the leading
CRM solutions. It can also be used as a standalone solution. Contact us today
and find out how we’ll integrate with your CRM.</span></div>
Front Row CRMhttp://www.blogger.com/profile/15049529024159134376noreply@blogger.comtag:blogger.com,1999:blog-2801035903785365440.post-26205380492677329672015-02-13T10:00:00.000-05:002015-02-13T10:00:01.960-05:00Making the Most of Your Customer Relationship Management Solution<!--[if gte mso 9]><xml>
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<a href="http://4.bp.blogspot.com/-NcZe1dbG6DA/VMnQ0PxexlI/AAAAAAAAAlQ/YJQuSq7lk84/s1600/CRM%2B14.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://4.bp.blogspot.com/-NcZe1dbG6DA/VMnQ0PxexlI/AAAAAAAAAlQ/YJQuSq7lk84/s1600/CRM%2B14.jpg" height="213" width="320" /></a></div>
<div class="MsoNormal">
The technology available for implementing a customer
relationship solution that manages forecasting, leads and refining of your
sales process can significantly impact your sales potential. Your sales reps
will enjoy using mobile technology to quickly enter information about sales
calls and your managers will appreciate the reports the software can produce.</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
However, despite the promises of a customer relationship
solution to improve every aspect of your business, the reality is that many
businesses implement new software and then struggle with compliance. </div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
The purpose of implementing a <a href="http://blog.frontrowsolutions.com/2015/01/crm-what-do-stats-from-2014-reveal.html">customer
relationship management</a> solution is to improve the efficiency and
effectiveness of your sales team, resulting in increased sales and bigger
profits. If your sales team is not using the system on a regular basis, though,
you may be wasting the investment. Here are a few considerations related to
getting the most out of your new software, taken from <a href="http://www.destinationcrm.com/Articles/Columns-Departments/Reality-Check/The-Adoption-Rate-Challenge-94828.aspx">research</a>
tracking the behaviors and strategies that get it to work for your benefit:</div>
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<br /></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;">Prioritize Training</b></div>
<div class="MsoNormal">
While technology has made management software more
user-friendly and efficient, the software does not make entries for you. Making
sure your sales reps have the training to use the system is a key part of making
sure you have good data. </div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
Your sales managers, marketing directors and finance
department can only make decisions based on the data they have, so make sure
your sales reps are able to enter quality data. They should be working with
just a few key fields that allow them to enter data quickly on the way out of a
sales call. This provides the important information your other departments need
to make informed decisions. </div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;">Keep Your Customer
Relationship Management System Clean</b></div>
<div class="MsoNormal">
Many sales organizations get hung up on the endless ways
they can customize their customer relationship management solution. As a
result, each sales manager may create fields that they think are most
important, leaving sales reps with too many fields to complete. In many cases
they may not even know why the field is required to be filled, and they can
begin to see the software as a time-wasting problem, not a tool to increase
their sales. </div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;">Stay in Contact With
Your Software Company</b></div>
<div class="MsoNormal">
Your management software provider is constantly working on
updates and new technology. If they offer new information about ways that you
could update your system, take time to consider the upgrade. If you look at it
as a way to stay ahead of your competition and keep your quality sales reps
happy, it will be an investment that adds value to your organization. </div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
To keep an edge on your competition and retain your best
sales talent, make your customer relationship management solution work hard for
your sales team. At <a href="http://www.frontrow-solutions.com/">Front Row
Solutions,</a> we offer stand-alone customer relationship management software,
as well as mobile technology that can interface with your legacy system. We
provide the latest tools to help your business grow sales and profits. </div>
Front Row CRMhttp://www.blogger.com/profile/15049529024159134376noreply@blogger.comtag:blogger.com,1999:blog-2801035903785365440.post-33243241647882887362015-02-10T10:00:00.000-05:002015-02-10T10:00:00.219-05:00Managing Leads With a Sales Reporting Tool<!--[if gte mso 9]><xml>
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="index heading"/>
<w:LsdException Locked="false" Priority="35" SemiHidden="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="table of figures"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="envelope address"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="envelope return"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="footnote reference"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="annotation reference"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="line number"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="page number"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="endnote reference"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="endnote text"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="table of authorities"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="macro"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="toa heading"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Bullet"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Number"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Bullet 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Bullet 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Bullet 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Bullet 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Number 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Number 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Number 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Number 5"/>
<w:LsdException Locked="false" Priority="10" QFormat="true" Name="Title"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Closing"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Signature"/>
<w:LsdException Locked="false" Priority="0" SemiHidden="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text Indent"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Continue 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Message Header"/>
<w:LsdException Locked="false" Priority="11" QFormat="true" Name="Subtitle"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Date"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text First Indent"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text First Indent 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text Indent 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text Indent 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Block Text"/>
<w:LsdException Locked="false" Priority="0" SemiHidden="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="FollowedHyperlink"/>
<w:LsdException Locked="false" Priority="22" QFormat="true" Name="Strong"/>
<w:LsdException Locked="false" Priority="20" QFormat="true" Name="Emphasis"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Plain Text"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="E-mail Signature"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Top of Form"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Normal (Web)"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Acronym"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Address"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Cite"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Code"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Definition"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Keyboard"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Preformatted"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Sample"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Typewriter"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Variable"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Normal Table"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="No List"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Outline List 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Outline List 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Outline List 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Simple 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Classic 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Classic 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Colorful 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 8"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table 3D effects 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table 3D effects 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Elegant"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Professional"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Subtle 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Subtle 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Web 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Balloon Text"/>
<w:LsdException Locked="false" Priority="39" Name="Table Grid"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" Name="Placeholder Text"/>
<w:LsdException Locked="false" Priority="1" QFormat="true" Name="No Spacing"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading"/>
<w:LsdException Locked="false" Priority="61" Name="Light List"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 1"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 1"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 1"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 1"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 1"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 1"/>
<w:LsdException Locked="false" SemiHidden="true" Name="Revision"/>
<w:LsdException Locked="false" Priority="34" QFormat="true"
Name="List Paragraph"/>
<w:LsdException Locked="false" Priority="29" QFormat="true" Name="Quote"/>
<w:LsdException Locked="false" Priority="30" QFormat="true"
Name="Intense Quote"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 1"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 1"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 1"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 1"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 1"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 1"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 1"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 1"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 2"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 2"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 2"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 2"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 2"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 2"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 2"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 2"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 2"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 2"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 2"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 2"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 2"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 2"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 3"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 3"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 3"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 3"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 3"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 3"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 3"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 3"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 3"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 3"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 3"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 3"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 3"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 3"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 4"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 4"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 4"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 4"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 4"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 4"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 4"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 4"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 4"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 4"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 4"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 4"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 4"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 4"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 5"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 5"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 5"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 5"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 5"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 5"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 5"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 5"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 5"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 5"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 5"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 5"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 5"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 5"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 6"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 6"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 6"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 6"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 6"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 6"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 6"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 6"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 6"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 6"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 6"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 6"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 6"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 6"/>
<w:LsdException Locked="false" Priority="19" QFormat="true"
Name="Subtle Emphasis"/>
<w:LsdException Locked="false" Priority="21" QFormat="true"
Name="Intense Emphasis"/>
<w:LsdException Locked="false" Priority="31" QFormat="true"
Name="Subtle Reference"/>
<w:LsdException Locked="false" Priority="32" QFormat="true"
Name="Intense Reference"/>
<w:LsdException Locked="false" Priority="33" QFormat="true" Name="Book Title"/>
<w:LsdException Locked="false" Priority="37" SemiHidden="true"
UnhideWhenUsed="true" Name="Bibliography"/>
<w:LsdException Locked="false" Priority="39" SemiHidden="true"
UnhideWhenUsed="true" QFormat="true" Name="TOC Heading"/>
<w:LsdException Locked="false" Priority="41" Name="Plain Table 1"/>
<w:LsdException Locked="false" Priority="42" Name="Plain Table 2"/>
<w:LsdException Locked="false" Priority="43" Name="Plain Table 3"/>
<w:LsdException Locked="false" Priority="44" Name="Plain Table 4"/>
<w:LsdException Locked="false" Priority="45" Name="Plain Table 5"/>
<w:LsdException Locked="false" Priority="40" Name="Grid Table Light"/>
<w:LsdException Locked="false" Priority="46" Name="Grid Table 1 Light"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark"/>
<w:LsdException Locked="false" Priority="51" Name="Grid Table 6 Colorful"/>
<w:LsdException Locked="false" Priority="52" Name="Grid Table 7 Colorful"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 1"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 1"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 1"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 1"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 1"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 1"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 1"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 2"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 2"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 2"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 2"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 2"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 2"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 2"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 3"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 3"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 3"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 3"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 3"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 3"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 3"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 4"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 4"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 4"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 4"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 4"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 4"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 4"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 5"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 5"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 5"/>
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<a href="http://3.bp.blogspot.com/-3BR9b_gqpWU/VMnPkjGxPCI/AAAAAAAAAlE/tLsiWg_MPnE/s1600/CRM%2B13.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://3.bp.blogspot.com/-3BR9b_gqpWU/VMnPkjGxPCI/AAAAAAAAAlE/tLsiWg_MPnE/s1600/CRM%2B13.jpg" height="175" width="320" /></a></div>
<div class="MsoNormal">
Your customer relationship management system (CRM) is a great sales reporting tool. Your sales
reps enter all data after a sales call and provide your sales managers with the
information to generate quality reports for decision-making and forecasting. </div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
However, are you utilizing your CRM
for lead management? Every sales rep knows the value of a qualified lead, but
many sales organizations are not harnessing the power of their CRM to work with the marketing department in an
effort to produce quality leads. Here are <a href="http://thevarguy.com/value-added-resellers-channel-marketing-solutions/012015/lead-management-5-ways-crm-software-converts-leads">five
reasons</a> why your CRM is the
tool you need to generate qualified leads:</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;">Clean data leads to
customers.</b> Your <a href="http://blog.frontrowsolutions.com/2014/08/sales-reporting-tools-help-manage.html">sales
reporting tool</a> can drive up sales and lead to better productivity within
the sales process, but consider how that data can also convert leads to
customers. With your CRM, you can
get a comprehensive view of your leads. CRM
systems can manage intricate lead data to help you determine which leads are
most likely to transition to customers. </div>
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<br /></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;">CRM</b><b style="mso-bidi-font-weight: normal;"> can
analyze and automate marketing campaigns.</b> CRM
software allows you to create marketing campaigns that identify the
opportunities or leads most likely to respond to a particular campaign. Whether
you choose mass mailings, an email blitz or other format, CRM makes the process automated and gives you data
to tell you how to accurately measure the results and make improvements for
future campaigns. </div>
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<br /></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;">CRM</b><b style="mso-bidi-font-weight: normal;">
allows you to filter data and monitor opportunities.</b> Your sales reporting
tool helps you see the data you need to close sales faster. You can refine your
sales process, learning how to best apply the activities to each lead to
convert them to customers. With a nimble CRM
software system, you will be able to view and filter information so that you
are accessing the information most important to you. </div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;">Your sales reps will
enjoy collaborating with other departments.</b> Not only will your sales reps
be able to engage with one another on your CRM,
but your software should provide the ability for checking schedules, customer
information and delivery instructions across all departments. Your business
will be able to interact with customers as an integrated, unified team, giving
you an edge over your competitors. </div>
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<br /></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;">CRM</b><b style="mso-bidi-font-weight: normal;"> gives
your leads meaningful placement in your pipeline.</b> Your CRM software can help you understand the data
surrounding leads and accurately place and value them in your sales pipeline.
You can also automate follow-up activities to prevent losing an opportunity
while working with other customers. If your sales reps lose track of smaller
leads while going after bigger opportunities automatic updates can make a
significant difference in the way they convert leads to customers. </div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<a href="http://www.frontrow-solutions.com/">Front Row
Solutions</a> offers the kind of up-to-date sales reporting tools that help you
manage your leads and turn them into sales. With mobile technology that links
all information to the various departments in your organization, you can manage
the data and create targeted marketing campaigns. Call us today to see how our
tools can help you better manage your leads and turn them into customers. </div>
Front Row CRMhttp://www.blogger.com/profile/15049529024159134376noreply@blogger.comtag:blogger.com,1999:blog-2801035903785365440.post-74395326772035827352015-02-06T10:00:00.000-05:002015-02-06T10:00:01.769-05:00Customer Relationship Management: Improve Your Rate of Adoption<!--[if gte mso 9]><xml>
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<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="http://2.bp.blogspot.com/-CThO4vyOFA0/VMcgLcEuwCI/AAAAAAAAAk0/mpPT-u9kNt8/s1600/Customer%2B1.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://2.bp.blogspot.com/-CThO4vyOFA0/VMcgLcEuwCI/AAAAAAAAAk0/mpPT-u9kNt8/s1600/Customer%2B1.jpg" height="183" width="320" /></a></div>
<div class="MsoNormal" style="mso-layout-grid-align: none; mso-pagination: none; text-autospace: none;">
<span style="color: #1e1e1e; mso-bidi-font-family: Calibri;">Today
customer relationship management implementations are followed by an adoption
rate of only 50 percent. Experts give more than one reason for this failure,
but both human error on the part of the client and short-sightedness on the
part of the vendor may have some share in the blame for adoption failures.<br />
<br />
If you have made a major investment in </span><a href="http://blog.getbase.com/how-to-increase-your-crm-adoption-rate"><span style="mso-bidi-font-family: Calibri;">a customer relationship management</span></a><span style="color: #1e1e1e; mso-bidi-font-family: Calibri;"> system and want to see your
employees use it as intended, here are some tips for success: <br style="mso-special-character: line-break;" />
<br style="mso-special-character: line-break;" />
</span></div>
<div class="MsoListParagraphCxSpFirst" style="mso-layout-grid-align: none; mso-list: l0 level1 lfo1; mso-pagination: none; text-autospace: none; text-indent: -.25in;">
<span style="color: #1e1e1e; font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="color: #1e1e1e; mso-bidi-font-family: Calibri;">You can start by ensuring that your training plan is of use to
your sales department. Most customer relationship management solutions are not
built with the sales department’s specific needs in mind, which is perplexing
given the value that this department adds to any organization. For this reason,
more training will be needed so they are more comfortable with the system.</span></div>
<div class="MsoListParagraphCxSpMiddle" style="mso-layout-grid-align: none; mso-list: l0 level1 lfo1; mso-pagination: none; text-autospace: none; text-indent: -.25in;">
<span style="color: #1e1e1e; font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="color: #1e1e1e; mso-bidi-font-family: Calibri;">Don’t require too much (or any if possible) duplication of data
entry tasks. Your sales reps do not want to waste time with sales reports and
adding information to the system more than is necessary. Contact information is
an area that is often a frustration for this segment of your workforce. Don’t
insist on owning your contact information and forcing your sales reps to enter
it twice – once into your system and again into their personal database.</span></div>
<div class="MsoListParagraphCxSpMiddle" style="mso-layout-grid-align: none; mso-list: l0 level1 lfo1; mso-pagination: none; text-autospace: none; text-indent: -.25in;">
<span style="color: #1e1e1e; font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="color: #1e1e1e; mso-bidi-font-family: Calibri;">Start small with your implementation and then ramp it up.
Customer relationship management tools can take some time to get accustomed to,
so try adding solutions bit by bit. You’ll see employees take better command of
each solution as they are introduced over time. Offer education courses for
those who have little exposure to various aspects of the system so they can get
helpful reminders when needed.</span></div>
<div class="MsoListParagraphCxSpLast" style="mso-layout-grid-align: none; mso-list: l0 level1 lfo1; mso-pagination: none; text-autospace: none; text-indent: -.25in;">
<span style="color: #1e1e1e; font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="color: #1e1e1e; mso-bidi-font-family: Calibri;">If your system doesn’t offer </span><a href="http://blog.frontrowsolutions.com/2011/05/time-to-think-more-expansively-about.html"><span style="mso-bidi-font-family: Calibri;">mobility solutions</span></a><span style="color: #1e1e1e; mso-bidi-font-family: Calibri;">, bring in a third party app
that will allow your sales reps the mobility they need to add information, such
as sales reports, back to your system. </span></div>
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<br /></div>
<div class="MsoNormal" style="mso-layout-grid-align: none; mso-pagination: none; text-autospace: none;">
<span style="color: #1e1e1e; mso-bidi-font-family: Calibri;">The
mobility area is something that is lacking in most systems and failing to live
up to expectations in others. The salesforce needs tools they can use on their
smartphones, tablet computers and laptops while they’re in the field. You know
your reps would rather be in the field doing what they do best rather than
making frequent trips back to the office to file sales reports. <br />
<br />
</span><a href="http://www.frontrow-solutions.com/"><span style="mso-bidi-font-family: Calibri;">Front Row Solutions</span></a><span style="color: #1e1e1e; mso-bidi-font-family: Calibri;"> has developed a sales app that makes up for all the shortfalls
in the sales reporting tools of major CRM vendors’ offerings. Our solution
involves an easy to navigate interface that allows your sales reps to file a
report in less than a minute. They can also add photos to their reports, which
are automatically populated to your CRM system. You can use our solution as a
standalone product or integrate it with your current system.</span></div>
Front Row CRMhttp://www.blogger.com/profile/15049529024159134376noreply@blogger.comtag:blogger.com,1999:blog-2801035903785365440.post-25126828031467778242015-02-03T10:00:00.000-05:002015-02-03T10:00:06.157-05:00A CRM Solution That Provides More Efficiency<!--[if gte mso 9]><xml>
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<div class="separator" style="clear: both; text-align: center;">
<a href="http://2.bp.blogspot.com/-LhpyPhUqISY/VMcfYjRjwwI/AAAAAAAAAks/vNX3iin_zLs/s1600/CRM%2B8.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://2.bp.blogspot.com/-LhpyPhUqISY/VMcfYjRjwwI/AAAAAAAAAks/vNX3iin_zLs/s1600/CRM%2B8.jpg" height="320" width="220" /></a></div>
<div class="MsoNormal" style="mso-layout-grid-align: none; mso-pagination: none; text-autospace: none;">
<span style="mso-bidi-font-family: "Times New Roman";">Customers
are more empowered today than they’ve ever been. However, exactly how empowered
are your sales reps, the ones who have the most interaction with your target
audience?<br />
<br />
The landscape has changed for everyone and consumers are doing their research
online. Nearly 60 percent of the buying process is completed by the time the
consumer reaches out to the company, which means your sales team needs to alter
their thinking when it comes to how they perform their daily tasks.<br />
<br />
With customers becoming more efficient researchers, sales teams must become
more customer-centric. You have to go to them if you want to be of any
influence in making a sale. You have to learn more about them if you’re going
to achieve this, and you should offer any information you gain to your company
so people in other departments can better serve the target market. This
requires something most sales teams aren’t equipped with – a mobile </span><a href="http://diginomica.com/2014/11/11/empowering-21st-century-sales-force/"><span style="mso-bidi-font-family: "Times New Roman";">CRM solution</span></a><span style="mso-bidi-font-family: "Times New Roman";"> that makes sales reporting
easy.<br />
<br />
Consumers are actually making it easy for us to learn about their habits today.
Hundreds of millions of people are constantly on their social media channels,
which provides valuable insights to people who know what to watch for. You can
dig deep into website analytics and retrieve information about purchase
histories. Your sales team needs to be paying attention to this data, but they
also need to be able to send data back to the company and automatically
populate the relevant areas of the CRM solution.<br style="mso-special-character: line-break;" />
<br style="mso-special-character: line-break;" />
</span></div>
<div class="MsoNormal" style="mso-layout-grid-align: none; mso-pagination: none; text-autospace: none;">
<span style="mso-bidi-font-family: "Times New Roman";">Your
sales reps need the mobile tools that allow them to more easily be part of the
CRM solution. Tablets and smartphones are in the pocket or the briefcase of
just about every sales rep in the field today. They need a </span><a href="http://blog.frontrowsolutions.com/2015/01/ios-crm-app-mobile-solutions-for.html"><span style="mso-bidi-font-family: "Times New Roman";">CRM app</span></a><span style="mso-bidi-font-family: "Times New Roman";"> that allows them to take
advantage of their mobile technology. <br />
<br />
When paired with the right software, your sales team can bring all the data
necessary to the table, populate the company CRM system, and give the entire
company information from which they can make fact-based decisions regarding
future strategies. Furthermore, the right solution will bring a level of
accountability to your sales department.<br />
<br />
The key to the success of a CRM implementation is making sure your sales
department is equipped with the mobile reporting tools they need to provide
consistent information back to the company, but it won’t work unless the tools
are easy to use. <br />
<br />
</span><a href="http://www.frontrow-solutions.com/"><span style="mso-bidi-font-family: "Times New Roman";">Front Row Solutions</span></a><span style="mso-bidi-font-family: "Times New Roman";"> has built a sales app that gives reps the ability to send
back full reports in less than a minute. After every sales call, reps go
through a list of questions in an easy-to-use interface that they will be able
to easily fill out. Contact us today or take a look at our CRM solution
descriptions on our website to get more information about how we can help your
company.</span></div>
Front Row CRMhttp://www.blogger.com/profile/15049529024159134376noreply@blogger.comtag:blogger.com,1999:blog-2801035903785365440.post-53573885530296712682015-01-30T10:00:00.000-05:002015-01-30T10:00:02.103-05:00Get Your Sales Reps on Board With CRM<!--[if gte mso 9]><xml>
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="annotation reference"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="line number"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="page number"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="endnote reference"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="endnote text"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="table of authorities"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="macro"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="toa heading"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Bullet"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Number"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Bullet 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Bullet 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Bullet 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Bullet 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Number 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Number 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Number 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Number 5"/>
<w:LsdException Locked="false" Priority="10" QFormat="true" Name="Title"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Closing"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Signature"/>
<w:LsdException Locked="false" Priority="1" SemiHidden="true"
UnhideWhenUsed="true" Name="Default Paragraph Font"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text Indent"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Continue"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Continue 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Continue 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Continue 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Continue 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Message Header"/>
<w:LsdException Locked="false" Priority="11" QFormat="true" Name="Subtitle"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Salutation"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Date"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text First Indent"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text First Indent 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Note Heading"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text Indent 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text Indent 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Block Text"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Hyperlink"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="FollowedHyperlink"/>
<w:LsdException Locked="false" Priority="22" QFormat="true" Name="Strong"/>
<w:LsdException Locked="false" Priority="20" QFormat="true" Name="Emphasis"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Document Map"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Plain Text"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="E-mail Signature"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Top of Form"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Bottom of Form"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Normal (Web)"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Acronym"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Address"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Cite"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Code"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Definition"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Keyboard"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Preformatted"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Sample"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Typewriter"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Variable"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Normal Table"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="annotation subject"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="No List"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Outline List 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Outline List 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Outline List 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Simple 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Simple 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Simple 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Classic 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Classic 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Classic 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Classic 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Colorful 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Colorful 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Colorful 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 6"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 7"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 8"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 6"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 7"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 8"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table 3D effects 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table 3D effects 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table 3D effects 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Contemporary"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Elegant"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Professional"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Subtle 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Subtle 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Web 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Web 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Web 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Balloon Text"/>
<w:LsdException Locked="false" Priority="39" Name="Table Grid"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Theme"/>
<w:LsdException Locked="false" SemiHidden="true" Name="Placeholder Text"/>
<w:LsdException Locked="false" Priority="1" QFormat="true" Name="No Spacing"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading"/>
<w:LsdException Locked="false" Priority="61" Name="Light List"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 1"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 1"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 1"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 1"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 1"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 1"/>
<w:LsdException Locked="false" SemiHidden="true" Name="Revision"/>
<w:LsdException Locked="false" Priority="34" QFormat="true"
Name="List Paragraph"/>
<w:LsdException Locked="false" Priority="29" QFormat="true" Name="Quote"/>
<w:LsdException Locked="false" Priority="30" QFormat="true"
Name="Intense Quote"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 1"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 1"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 1"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 1"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 1"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 1"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 1"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 1"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 2"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 2"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 2"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 2"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 2"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 2"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 2"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 2"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 2"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 2"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 2"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 2"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 2"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 2"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 3"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 3"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 3"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 3"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 3"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 3"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 3"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 3"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 3"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 3"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 3"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 3"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 3"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 3"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 4"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 4"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 4"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 4"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 4"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 4"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 4"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 4"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 4"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 4"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 4"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 4"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 4"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 4"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 5"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 5"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 5"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 5"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 5"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 5"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 5"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 5"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 5"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 5"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 5"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 5"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 5"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 5"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 6"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 6"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 6"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 6"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 6"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 6"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 6"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 6"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 6"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 6"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 6"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 6"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 6"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 6"/>
<w:LsdException Locked="false" Priority="19" QFormat="true"
Name="Subtle Emphasis"/>
<w:LsdException Locked="false" Priority="21" QFormat="true"
Name="Intense Emphasis"/>
<w:LsdException Locked="false" Priority="31" QFormat="true"
Name="Subtle Reference"/>
<w:LsdException Locked="false" Priority="32" QFormat="true"
Name="Intense Reference"/>
<w:LsdException Locked="false" Priority="33" QFormat="true" Name="Book Title"/>
<w:LsdException Locked="false" Priority="37" SemiHidden="true"
UnhideWhenUsed="true" Name="Bibliography"/>
<w:LsdException Locked="false" Priority="39" SemiHidden="true"
UnhideWhenUsed="true" QFormat="true" Name="TOC Heading"/>
<w:LsdException Locked="false" Priority="41" Name="Plain Table 1"/>
<w:LsdException Locked="false" Priority="42" Name="Plain Table 2"/>
<w:LsdException Locked="false" Priority="43" Name="Plain Table 3"/>
<w:LsdException Locked="false" Priority="44" Name="Plain Table 4"/>
<w:LsdException Locked="false" Priority="45" Name="Plain Table 5"/>
<w:LsdException Locked="false" Priority="40" Name="Grid Table Light"/>
<w:LsdException Locked="false" Priority="46" Name="Grid Table 1 Light"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark"/>
<w:LsdException Locked="false" Priority="51" Name="Grid Table 6 Colorful"/>
<w:LsdException Locked="false" Priority="52" Name="Grid Table 7 Colorful"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 1"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 1"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 1"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 1"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 1"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 1"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 1"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 2"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 2"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 2"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 2"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 2"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 2"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 2"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 3"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 3"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 3"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 3"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 3"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 3"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 3"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 4"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 4"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 4"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 4"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 4"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 4"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 4"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 5"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 5"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 5"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 5"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 5"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 5"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 5"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 6"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 6"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 6"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 6"/>
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<div class="separator" style="clear: both; text-align: center;">
<a href="http://1.bp.blogspot.com/-itf1hc0E-AM/VLk4PpnQyLI/AAAAAAAAAkU/oZ0SYPT_UmU/s1600/CRM%2B12.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://1.bp.blogspot.com/-itf1hc0E-AM/VLk4PpnQyLI/AAAAAAAAAkU/oZ0SYPT_UmU/s1600/CRM%2B12.jpg" height="248" width="320" /></a></div>
<div class="MsoNormal">
For administrators working to get everyone in every
department on board with the customer relationship management (CRM) solution
it’s frustrating to see one of the most important departments in the
organization fail to adopt. Let’s take a look at the issues your sales
department may be dealing with when it comes to working with the company’s CRM
solution.<br />
<br />
First, we have to analyze the skillset of the average sales rep. Do you make it
a point of hiring sales reps who are hunters with a go-getter attitude, or do
you focus on bringing gatherers to the team: people who are content to maintain
the status quo and run through the same events during their five-day workweek?
That’s a rhetorical question, obviously, but it points to a problem that many
sales reps have with their <a href="http://www.marseli.com/blog/2014/6/3/why-sales-reps-dont-use-crm-and-what-you-can-do-about-it">CRM</a>.<span style="mso-spacerun: yes;"> </span>Most solutions aren’t built with the flexibility
that helps meet the varied criteria of the average sales rep. Your salesforce
has different ways of handling their workload, and they are going to place a
very low priority on time spent on a sales report, especially if it involves
navigating a difficult CRM toolset.<br />
<br />
A second area in which to look at is how training is handled when you roll out
your CRM solution. In some situations, it’s the lack of focus in this area that
leads to poor adoption rates. However, you have to know that your sales reps
probably don’t like repetition, which is what many CRM <a href="http://blog.frontrowsolutions.com/2014/08/sales-reporting-tools-help-manage.html">sales
reporting</a> solutions are built with – too many fields of data that may or
may not apply to the sales reps’ situation. So, regardless of how much training
they got at the front end, they’re not likely to take the time to use your CRM
system to file their reports.<br />
<br />
What incentive have you given your sales reps to take the time to file sales
reports? One solution would be to award sales reps for taking the time to file
their reports. An even better solution would be to integrate a solution that
makes it easier for sales reps to file reports. This solution should include
mobility – an app that they can use on their tablet computes or smartphones to
send a detailed sales report in short order. For better performance, give them
a tool they can use in the field where they’re doing their best work.<br />
<br />
<a href="http://www.frontrow-solutions.com/">Front Row Solutions</a> has focused
on providing a solution specifically for the salesforce – a solution that is
fully mobile and allows them to send their detailed reports in less than a
minute. We know what sales reps want because we were once in their shoes. Plus,
we continually work with sales reps to find out their needs as they evolve.
Contact us today and find out how to get your sales department on board with a
CRM that works.</div>
Front Row CRMhttp://www.blogger.com/profile/15049529024159134376noreply@blogger.comtag:blogger.com,1999:blog-2801035903785365440.post-85945846969206815442015-01-27T10:00:00.000-05:002015-01-27T10:00:01.056-05:00Reduce the Failure Rate: Utilize an iOS Sales App That Works<!--[if gte mso 9]><xml>
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<![endif]--><span style="color: #1e1e1e; font-family: "Times New Roman",serif; font-size: 12.0pt; mso-ansi-language: EN-US; mso-bidi-font-family: Calibri; mso-bidi-language: AR-SA; mso-fareast-font-family: "MS Mincho"; mso-fareast-language: JA; mso-fareast-theme-font: minor-fareast;">Much can be said about the functionality of CRM
systems that vendors are building today. However, despite the vast array of
tools that come standard in most CRM systems, less than half of them are
successfully implemented.<br />
<br />
According to a </span><span style="font-family: "Times New Roman",serif; font-size: 12.0pt; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: "MS Mincho"; mso-fareast-language: JA; mso-fareast-theme-font: minor-fareast;"><a href="http://www.dmnews.com/63-of-crm-initiatives-fail/article/303470/"><span style="mso-bidi-font-family: Calibri;">report</span></a></span><span style="color: #1e1e1e; font-family: "Times New Roman",serif; font-size: 12.0pt; mso-ansi-language: EN-US; mso-bidi-font-family: Calibri; mso-bidi-language: AR-SA; mso-fareast-font-family: "MS Mincho"; mso-fareast-language: JA; mso-fareast-theme-font: minor-fareast;"> by Merkle Group, Inc., 63 percent of CRM initiatives fail. After
surveying 352 senior-level executives at billion dollar organizations, Merkle
found that even though these executives see the value in CRM, they recognize
that it is underutilized. The report details that of the organizations
realizing revenue and profit growth, they are 50 percent more likely to be
using CRM as their key driver to success than the companies seeing low growth.<br />
<br />
It’s possible that companies that aren’t achieving success through their CRM
systems are not recognizing the value of customer analytics, which is
ultimately what a high-functioning CRM can offer. It’s also possible that they
understand this line of thought, but don’t think they are capable of capturing
the information that leads to an analysis that can provide insights that lead
to profits. There are vendors working today to ensure that this information can
indeed be captured.<br />
<br />
The issue is two-fold: on one hand you have a segment of your workforce – a
very valuable segment – that has a specific way of working that doesn’t match
up with your current CRM. On the other hand you have an expensive system that has
no mobility and/or is difficult to use. Of the 63 percent of organizations that
fail to find their implementation to be successful, a majority will point to
their sales department as the one that holds out the longest or never adopts
the solution.<br />
<br />
However, seeking out an </span><span style="font-family: "Times New Roman",serif; font-size: 12.0pt; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: "MS Mincho"; mso-fareast-language: JA; mso-fareast-theme-font: minor-fareast;"><a href="http://blog.frontrowsolutions.com/2014/11/what-to-look-for-in-ios-sales-app.html"><span style="mso-bidi-font-family: Calibri;">iOS sales app</span></a></span><span style="color: #1e1e1e; font-family: "Times New Roman",serif; font-size: 12.0pt; mso-ansi-language: EN-US; mso-bidi-font-family: Calibri; mso-bidi-language: AR-SA; mso-fareast-font-family: "MS Mincho"; mso-fareast-language: JA; mso-fareast-theme-font: minor-fareast;"> that connects the sales reps to the company’s CRM can take the pain out
of the adoption of and adaptation to the company’s CRM. The salesforce is
highly mobile and needs an iOS sales app that meets their needs as they work
throughout the day in the field. However, there are currently mobile apps in
circulation that don’t fit the needs of the salesforce. What they really need
is a solution that makes their sales reporting as easy as possible.<br />
<br />
The salesforce does not want to spend much, if any, of its workday away from
their main duty – connecting with clients and making sales. Whether it’s their
instinctive drive to work or their motivation to gain as many commissions as
possible throughout the day, they will want to spend as little time as possible
filing a sales report. Not many vendors are succeeding in offering a CRM tool
offers this sales reporting functionality while also integrating with their
current system.<br />
<br />
</span><span style="font-family: "Times New Roman",serif; font-size: 12.0pt; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: "MS Mincho"; mso-fareast-language: JA; mso-fareast-theme-font: minor-fareast;"><a href="http://www.frontrow-solutions.com/"><span style="mso-bidi-font-family: Calibri;">Front Row Solutions</span></a></span><span style="color: #1e1e1e; font-family: "Times New Roman",serif; font-size: 12.0pt; mso-ansi-language: EN-US; mso-bidi-font-family: Calibri; mso-bidi-language: AR-SA; mso-fareast-font-family: "MS Mincho"; mso-fareast-language: JA; mso-fareast-theme-font: minor-fareast;"> has succeeded in doing both. Our solution also works as a standalone if
that suits your needs. Not only will your sales reps be able to send back a
detailed sales report, complete with pictures, in less than a minute – they’ll
do it on a consistent basis, which provides more accountability in the
workplace.</span>Front Row CRMhttp://www.blogger.com/profile/15049529024159134376noreply@blogger.comtag:blogger.com,1999:blog-2801035903785365440.post-8719897135618326502015-01-23T10:00:00.000-05:002015-01-23T10:00:01.306-05:00iOS CRM App: Mobile Solutions for the Salesforce<!--[if gte mso 9]><xml>
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<a href="http://3.bp.blogspot.com/-Ljh9N5W_fiA/VG4HwDe5sPI/AAAAAAAAAi0/rnMEEdmbmBo/s1600/CRM%2B11.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://3.bp.blogspot.com/-Ljh9N5W_fiA/VG4HwDe5sPI/AAAAAAAAAi0/rnMEEdmbmBo/s1600/CRM%2B11.jpg" height="320" width="320" /></a></div>
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<span style="color: #1e1e1e; mso-bidi-font-family: Calibri;">The
mobile salesforce has been calling for a mobile solution for years and vendors
are finally listening: mobile CRM experienced a significant growth spurt in
2014.<br />
<br />
Gartner predicted a 500 percent rise in mobile CRM solutions, including </span><a href="http://www.enterpriseappstoday.com/crm/8-suggestions-for-mobile-crm-success.html"><span style="mso-bidi-font-family: Calibri;">iOS CRM app</span></a><span style="color: #1e1e1e; mso-bidi-font-family: Calibri;"> development, in 2014. Those
numbers aren’t in yet, but it’s clear that vendors are working to bring more
mobile solutions to the table. There are some variables to consider though
before choosing a vendor offering an iOS CRM app. <br />
<br />
There remains a worry among organizations regarding their sensitive customer
information and the lack of stability offered by many mobile apps. IT
departments are struggling to keep up with mobile security protocols as more
employees bring in their own devices to work, connect to the network and open
up the system to potential cyber threats. At the same time, companies that have
a CRM system tucked away behind their firewall are having trouble connecting
mobile solutions to the system. This is an area of opportunity for vendors
offering mobile solutions.<br />
<br />
For sales reps stepping into rural communities, there are often coverage area
issues that make their iOS CRM app difficult to use. This is one scenario that
keeps organizations from investing in mobile apps for their salesforce. Yet
another issue is encountered when sales reps try to utilize their app from a
basement where no signal can get through. Before implementing a mobile CRM app
for your salesforce, ask how your vendor would address these issues.<br />
<br />
There are human factors to consider in adopting the right CRM application for
your mobile workforce. Adoption and implementation programs must be planned in
advance and they must include feedback from the workforce if they’re going to
be adopted successfully. Furthermore, your vendor should be asking questions of
its potential clients so that the solution they engineer performs to the
specifications of the client.<br />
<br />
What many vendors have failed to do is ask sales reps what they want in a </span><a href="http://frontrowcrm.blogspot.com/2014/09/benefits-of-using-mobile-crm.html"><span style="mso-bidi-font-family: Calibri;">mobile CRM</span></a><span style="color: #1e1e1e; mso-bidi-font-family: Calibri;"> app. This is evident in
that many mobile solutions don’t include reporting tools that make it easy for
the salesforce to communicate their sales calls with the head office. Sales
reps are not likely to spend much time with a solution that requires hours of training,
and they’re not going to utilize an app that takes too much time to send off a
sales report. <br />
<br />
Vendors that are getting it right are talking to sales reps about what they
want and they’re building sales reporting tools that give reps an opportunity
to send back reports on a consistent basis.<br />
<br />
</span><a href="http://www.frontrow-solutions.com/"><span style="mso-bidi-font-family: Calibri;">Front Row Solutions</span></a><span style="color: #1e1e1e; mso-bidi-font-family: Calibri;"> is founded by former sales reps, which means we know what the
workforce needs. Furthermore, we’ve also asked hundreds of current sales reps
what they require in a mobile solution. Armed with information, we’ve created a
solution that allows reps to send back detailed sales reports in less than a
minute. For information about how it works, contact us today.</span></div>
Front Row CRMhttp://www.blogger.com/profile/15049529024159134376noreply@blogger.comtag:blogger.com,1999:blog-2801035903785365440.post-68914291350444727802015-01-20T10:00:00.000-05:002015-01-20T10:00:03.602-05:00CRM: What do Stats from 2014 Reveal?<!--[if gte mso 9]><xml>
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Number 5"/>
<w:LsdException Locked="false" Priority="10" QFormat="true" Name="Title"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Closing"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Signature"/>
<w:LsdException Locked="false" Priority="1" SemiHidden="true"
UnhideWhenUsed="true" Name="Default Paragraph Font"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text Indent"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Continue"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Continue 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Continue 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Continue 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Continue 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Message Header"/>
<w:LsdException Locked="false" Priority="11" QFormat="true" Name="Subtitle"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Salutation"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Date"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text First Indent"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text First Indent 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Note Heading"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text Indent 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text Indent 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Block Text"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Hyperlink"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="FollowedHyperlink"/>
<w:LsdException Locked="false" Priority="22" QFormat="true" Name="Strong"/>
<w:LsdException Locked="false" Priority="20" QFormat="true" Name="Emphasis"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Document Map"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Plain Text"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="E-mail Signature"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Top of Form"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Bottom of Form"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Normal (Web)"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Acronym"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Address"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Cite"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Code"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Definition"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Keyboard"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Preformatted"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Sample"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Typewriter"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Variable"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Normal Table"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="annotation subject"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="No List"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Outline List 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Outline List 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Outline List 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Simple 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Simple 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Simple 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Classic 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Classic 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Classic 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Classic 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Colorful 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Colorful 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Colorful 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 6"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 7"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 8"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 6"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 7"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 8"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table 3D effects 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table 3D effects 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table 3D effects 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Contemporary"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Elegant"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Professional"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Subtle 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Subtle 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Web 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Web 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Web 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Balloon Text"/>
<w:LsdException Locked="false" Priority="39" Name="Table Grid"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Theme"/>
<w:LsdException Locked="false" SemiHidden="true" Name="Placeholder Text"/>
<w:LsdException Locked="false" Priority="1" QFormat="true" Name="No Spacing"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading"/>
<w:LsdException Locked="false" Priority="61" Name="Light List"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 1"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 1"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 1"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 1"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 1"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 1"/>
<w:LsdException Locked="false" SemiHidden="true" Name="Revision"/>
<w:LsdException Locked="false" Priority="34" QFormat="true"
Name="List Paragraph"/>
<w:LsdException Locked="false" Priority="29" QFormat="true" Name="Quote"/>
<w:LsdException Locked="false" Priority="30" QFormat="true"
Name="Intense Quote"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 1"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 1"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 1"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 1"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 1"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 1"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 1"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 1"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 2"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 2"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 2"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 2"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 2"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 2"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 2"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 2"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 2"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 2"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 2"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 2"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 2"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 2"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 3"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 3"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 3"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 3"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 3"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 3"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 3"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 3"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 3"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 3"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 3"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 3"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 3"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 3"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 4"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 4"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 4"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 4"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 4"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 4"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 4"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 4"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 4"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 4"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 4"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 4"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 4"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 4"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 5"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 5"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 5"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 5"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 5"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 5"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 5"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 5"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 5"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 5"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 5"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 5"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 5"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 5"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 6"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 6"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 6"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 6"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 6"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 6"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 6"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 6"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 6"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 6"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 6"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 6"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 6"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 6"/>
<w:LsdException Locked="false" Priority="19" QFormat="true"
Name="Subtle Emphasis"/>
<w:LsdException Locked="false" Priority="21" QFormat="true"
Name="Intense Emphasis"/>
<w:LsdException Locked="false" Priority="31" QFormat="true"
Name="Subtle Reference"/>
<w:LsdException Locked="false" Priority="32" QFormat="true"
Name="Intense Reference"/>
<w:LsdException Locked="false" Priority="33" QFormat="true" Name="Book Title"/>
<w:LsdException Locked="false" Priority="37" SemiHidden="true"
UnhideWhenUsed="true" Name="Bibliography"/>
<w:LsdException Locked="false" Priority="39" SemiHidden="true"
UnhideWhenUsed="true" QFormat="true" Name="TOC Heading"/>
<w:LsdException Locked="false" Priority="41" Name="Plain Table 1"/>
<w:LsdException Locked="false" Priority="42" Name="Plain Table 2"/>
<w:LsdException Locked="false" Priority="43" Name="Plain Table 3"/>
<w:LsdException Locked="false" Priority="44" Name="Plain Table 4"/>
<w:LsdException Locked="false" Priority="45" Name="Plain Table 5"/>
<w:LsdException Locked="false" Priority="40" Name="Grid Table Light"/>
<w:LsdException Locked="false" Priority="46" Name="Grid Table 1 Light"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark"/>
<w:LsdException Locked="false" Priority="51" Name="Grid Table 6 Colorful"/>
<w:LsdException Locked="false" Priority="52" Name="Grid Table 7 Colorful"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 1"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 1"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 1"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 1"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 1"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 1"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 1"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 2"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 2"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 2"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 2"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 2"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 2"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 2"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 3"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 3"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 3"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 3"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 3"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 3"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 3"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 4"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 4"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 4"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 4"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 4"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 4"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 4"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 5"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 5"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 5"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 5"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 5"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 5"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 5"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 6"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 6"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 6"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 6"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 6"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 6"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 6"/>
<w:LsdException Locked="false" Priority="46" Name="List Table 1 Light"/>
<w:LsdException Locked="false" Priority="47" Name="List Table 2"/>
<w:LsdException Locked="false" Priority="48" Name="List Table 3"/>
<w:LsdException Locked="false" Priority="49" Name="List Table 4"/>
<w:LsdException Locked="false" Priority="50" Name="List Table 5 Dark"/>
<w:LsdException Locked="false" Priority="51" Name="List Table 6 Colorful"/>
<w:LsdException Locked="false" Priority="52" Name="List Table 7 Colorful"/>
<w:LsdException Locked="false" Priority="46"
Name="List Table 1 Light Accent 1"/>
<w:LsdException Locked="false" Priority="47" Name="List Table 2 Accent 1"/>
<w:LsdException Locked="false" Priority="48" Name="List Table 3 Accent 1"/>
<w:LsdException Locked="false" Priority="49" Name="List Table 4 Accent 1"/>
<w:LsdException Locked="false" Priority="50" Name="List Table 5 Dark Accent 1"/>
<w:LsdException Locked="false" Priority="51"
Name="List Table 6 Colorful Accent 1"/>
<w:LsdException Locked="false" Priority="52"
Name="List Table 7 Colorful Accent 1"/>
<w:LsdException Locked="false" Priority="46"
Name="List Table 1 Light Accent 2"/>
<w:LsdException Locked="false" Priority="47" Name="List Table 2 Accent 2"/>
<w:LsdException Locked="false" Priority="48" Name="List Table 3 Accent 2"/>
<w:LsdException Locked="false" Priority="49" Name="List Table 4 Accent 2"/>
<w:LsdException Locked="false" Priority="50" Name="List Table 5 Dark Accent 2"/>
<w:LsdException Locked="false" Priority="51"
Name="List Table 6 Colorful Accent 2"/>
<w:LsdException Locked="false" Priority="52"
Name="List Table 7 Colorful Accent 2"/>
<w:LsdException Locked="false" Priority="46"
Name="List Table 1 Light Accent 3"/>
<w:LsdException Locked="false" Priority="47" Name="List Table 2 Accent 3"/>
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<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="http://4.bp.blogspot.com/-BL7Cei_VpXU/UzBasOhm_HI/AAAAAAAAAVI/e8anxirHdzw/s1600/9569708_m.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://4.bp.blogspot.com/-BL7Cei_VpXU/UzBasOhm_HI/AAAAAAAAAVI/e8anxirHdzw/s1600/9569708_m.jpg" height="250" width="320" /></a></div>
<div class="MsoNormal">
If you aren’t using your company’s CRM, you may have a list
of reasons why. However, for organizations that have dialed in their
preferences, CRM is of great use. In fact, the mobile CRM industry is expected
to be a $36.5 billion market throughout the world within the next three years,
according to Forbes, so obviously, there is something to be said about a well
functioning CRM.<br />
<br />
You’re not alone if you’re not using all the bells and whistles in your
company’s CRM. According to Salesloft, more than 40 percent of <a href="http://blog.capterra.com/top-crm-statistics-2014/">CRM</a> users are
utilizing less than half of its features. There is no doubt that vendors are
creating incredibly robust systems. However, this is not what clients want –
about three quarters of users (according to Salesloft) would be willing to give
up most of those extras in order to make the system easier to use. Some vendors
are listening and have offered standalone solutions.<br />
<br />
The reason organizations aren’t giving up on CRM and are increasingly drawn to
it is because sales increase by nearly 30 percent for those who have mastered
their system. CRM allows companies to be more customer-centric. For example,
customers want a response from companies when they have a complaint or question.
According to Media Bistro stats, at least 25 percent of Facebook and Twitter
users demand a response to their complaints and questions within an hour of
posting, and another 66 percent expect a response within a day. CRM can assist
organizations in managing and automating responses. A satisfied customer is one
that will return.<br />
<br />
Marketing leads turn into sales only 20 percent of the time, which means there
is plenty of opportunity out there to do a better job at turning prospects into
customers. When utilized in the right way, CRM is able to pull down profits by
engaging these leads more effectively. Vendors that make CRM easier to use are
putting companies in a better position to make more sales.<br />
<br />
One of the reasons CRM doesn’t get a company-wide thumbs-up is because some
departments aren’t suited for CRM in the way it was engineered. The sales
department is certainly one of those left out in the cold. Many vendors produce
<a href="http://frontrowcrm.blogspot.com/2014/08/sales-reporting-tools-help-manage.html">sales
reporting tools</a> that are difficult, at best, to use. Anyone with sales
experience can tell you that a typical salesperson is not going to invest any
time in a system that takes away from their ability to improve their sales
stats, which is why they need a CRM tool that is easy to use.<br />
<br />
Mobility is also important to the salesforce, which is also why many CRM
solutions fail to get a good response from sales reps. <a href="http://www.frontrow-solutions.com/">Front Row Solutions</a> has created an
easy to use, mobile CRM sales reporting tool that answers all the requirements
of the mobile workforce. Our solutions are built around the needs of the
salesforce and can be used as a standalone product or integrated into most CRM
systems. For more information, contact us today.</div>
Front Row CRMhttp://www.blogger.com/profile/15049529024159134376noreply@blogger.comtag:blogger.com,1999:blog-2801035903785365440.post-91883495893002205582015-01-16T10:00:00.000-05:002015-01-16T10:00:03.089-05:00Using SFA to Grow Your Business<!--[if gte mso 9]><xml>
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<div class="separator" style="clear: both; text-align: center;">
<a href="http://4.bp.blogspot.com/-8F0WpifgopI/U0KzwFlDwMI/AAAAAAAAAWM/fGqH1_vQvDk/s1600/19798675_m.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://4.bp.blogspot.com/-8F0WpifgopI/U0KzwFlDwMI/AAAAAAAAAWM/fGqH1_vQvDk/s1600/19798675_m.jpg" height="293" width="320" /></a></div>
<div class="MsoNormal">
When considering the investment in a sales force automation
(SFA) tool, sales management
should define their goals for the integration of customer relationship
management. Instead of cumbersome spreadsheets and checklists, your sales team
could be moving forward with automatic tracking functions that show where each
rep should focus their attention. </div>
<div class="MsoNormal" style="tab-stops: 63.75pt;">
<span style="mso-tab-count: 1;"> </span></div>
<div class="MsoNormal">
Among the many jobs that SFA
can do for your organization are streamlining your sales cycle, increasing your
close rate, improving customer service and qualifying leads. These are all
functions that should drive up your sales and retain good sales reps. However,
here are <a href="http://crmsolutions.crmnext.com/2012/01/top-5-benefits-of-sales-force.html">a
few more specific things</a> an SFA
will do for your organization: </div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;">Improve Territory
Management</b></div>
<div class="MsoNormal">
From lead management to refining your sales process, a good SFA will provide a multitude of benefits for
managing your sales territories. Your reps will save time when a nimble system
provides leads that are warm and are assigned based on a set of rules that you
enter in the system, eliminating questions of lead ownership. Automatic updates
are another bonus with the latest <a href="http://frontrowcrm.blogspot.com/search/label/Sales%20force%20automation">SFA
solutions</a>, giving your reps the information they need at the time they need
it to close a sale. </div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;">Look for the Weak Spots
in Your Sales Process</b></div>
<div class="MsoNormal">
Your SFA can
not only track the behaviors that lead to sales, but you can also measure the
actions that lead to lost opportunities. You can track which deals ended up
going with your competitors and figure out where your competitors may have an
edge on a particular service or product line. </div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;">Forecast Based on
Good Data</b></div>
<div class="MsoNormal">
Gone are the days where sales reps toss out a number that
they hope will allow them to grow and make their plan. With a good SFA, your data will provide you with accurate
forecasting tools. Your forecasts will be based on excellent data using past
orders and new opportunities, while still allowing for input from sales team
members wanting to add to the mix with their ideas about where growth might be
expected. </div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;">Improve Order Management</b></div>
<div class="MsoNormal">
From start to finish, your order process will improve.
Communication across all departments is a key feature for all of the latest in SFA systems. Your sales reps will appreciate
knowing about a problem in customer service before they walk into a meeting to
talk about expanding services, and your operations team will appreciate knowing
that the sales rep has promised express delivery on every order. </div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;">Maximize Opportunities
With Existing Customers</b></div>
<div class="MsoNormal">
From analyzing purchase history to managing social media
data, your SFA should be able to
tell you which customers are prime opportunities for increasing sales. </div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
Your sales team will enjoy better data, an improved sales
process and precise forecasting when you implement an SFA
tool. Call on <a href="http://www.frontrow-solutions.com/">Front Row Solutions</a>
to provide you with the right tool to grow your sales as well as attract and
retain talented sales professionals. </div>
Front Row CRMhttp://www.blogger.com/profile/15049529024159134376noreply@blogger.comtag:blogger.com,1999:blog-2801035903785365440.post-53938796369859775162015-01-13T10:00:00.000-05:002015-01-13T10:00:07.771-05:00Selling Reps on Sales Force Automation<!--[if gte mso 9]><xml>
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<w:LsdException Locked="false" Priority="9" SemiHidden="true"
UnhideWhenUsed="true" QFormat="true" Name="heading 6"/>
<w:LsdException Locked="false" Priority="9" SemiHidden="true"
UnhideWhenUsed="true" QFormat="true" Name="heading 7"/>
<w:LsdException Locked="false" Priority="9" SemiHidden="true"
UnhideWhenUsed="true" QFormat="true" Name="heading 8"/>
<w:LsdException Locked="false" Priority="9" SemiHidden="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" Priority="39" SemiHidden="true"
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<w:LsdException Locked="false" Priority="39" SemiHidden="true"
UnhideWhenUsed="true" Name="toc 2"/>
<w:LsdException Locked="false" Priority="39" SemiHidden="true"
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<w:LsdException Locked="false" Priority="39" SemiHidden="true"
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<w:LsdException Locked="false" Priority="39" SemiHidden="true"
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<w:LsdException Locked="false" Priority="39" SemiHidden="true"
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<w:LsdException Locked="false" Priority="39" SemiHidden="true"
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<w:LsdException Locked="false" Priority="39" SemiHidden="true"
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<w:LsdException Locked="false" Priority="39" SemiHidden="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" Priority="35" SemiHidden="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" Priority="10" QFormat="true" Name="Title"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" Priority="0" SemiHidden="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" Priority="11" QFormat="true" Name="Subtitle"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" Priority="0" SemiHidden="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" Priority="22" QFormat="true" Name="Strong"/>
<w:LsdException Locked="false" Priority="20" QFormat="true" Name="Emphasis"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" Priority="39" Name="Table Grid"/>
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<w:LsdException Locked="false" Priority="61" Name="Light List"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1"/>
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<w:LsdException Locked="false" Priority="65" Name="Medium List 1"/>
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<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1"/>
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<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3"/>
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<w:LsdException Locked="false" Priority="72" Name="Colorful List"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 1"/>
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<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 1"/>
<w:LsdException Locked="false" SemiHidden="true" Name="Revision"/>
<w:LsdException Locked="false" Priority="34" QFormat="true"
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<w:LsdException Locked="false" Priority="29" QFormat="true" Name="Quote"/>
<w:LsdException Locked="false" Priority="30" QFormat="true"
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<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 1"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 1"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 2"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 2"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 2"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 2"/>
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<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 2"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 2"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 3"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 3"/>
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<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 3"/>
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<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 4"/>
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<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 4"/>
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<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 4"/>
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<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 5"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 5"/>
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<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 5"/>
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<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 5"/>
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<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 5"/>
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<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 5"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 5"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 5"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 6"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 6"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 6"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 6"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 6"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 6"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 6"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 6"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 6"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 6"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 6"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 6"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 6"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 6"/>
<w:LsdException Locked="false" Priority="19" QFormat="true"
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<w:LsdException Locked="false" Priority="21" QFormat="true"
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<w:LsdException Locked="false" Priority="31" QFormat="true"
Name="Subtle Reference"/>
<w:LsdException Locked="false" Priority="32" QFormat="true"
Name="Intense Reference"/>
<w:LsdException Locked="false" Priority="33" QFormat="true" Name="Book Title"/>
<w:LsdException Locked="false" Priority="37" SemiHidden="true"
UnhideWhenUsed="true" Name="Bibliography"/>
<w:LsdException Locked="false" Priority="39" SemiHidden="true"
UnhideWhenUsed="true" QFormat="true" Name="TOC Heading"/>
<w:LsdException Locked="false" Priority="41" Name="Plain Table 1"/>
<w:LsdException Locked="false" Priority="42" Name="Plain Table 2"/>
<w:LsdException Locked="false" Priority="43" Name="Plain Table 3"/>
<w:LsdException Locked="false" Priority="44" Name="Plain Table 4"/>
<w:LsdException Locked="false" Priority="45" Name="Plain Table 5"/>
<w:LsdException Locked="false" Priority="40" Name="Grid Table Light"/>
<w:LsdException Locked="false" Priority="46" Name="Grid Table 1 Light"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3"/>
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<a href="http://2.bp.blogspot.com/-DuOK55lOLx8/VCDuRhWa3wI/AAAAAAAAAfQ/TKaXXu7q08U/s1600/CRM%2B7.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://2.bp.blogspot.com/-DuOK55lOLx8/VCDuRhWa3wI/AAAAAAAAAfQ/TKaXXu7q08U/s1600/CRM%2B7.jpg" height="213" width="320" /></a></div>
<div class="MsoNormal">
Your sales force automation tool may be an investment that
was prioritized because of what you believed it would do for forecasting, sales
growth and reporting. As a sales manager, you knew it could help you rank your
sales reps and figure out which reps were using the most effective strategies
to close deals. You could also isolate ineffective behaviors in the sales
process to refine a repeatable process that closes the sale every time. </div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
All of these functions of a sales force automation process
are important and valuable for sales managers, but when it comes to your sales
team, requests for data can sometimes be met with resistance. Sales reps don’t
tend to embrace anything that takes them out of the field and they don’t like
turning over information that they think may lead to a sale. </div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
However, there are a few reasons why your sales reps should
embrace sales force automation. If you communicate with your sales staff as you
go online with a sales force automation tool, they will soon see <span style="color: #2e74b5;"><a href="http://thesalesblog.com/blog/2011/01/27/the-real-reasons-to-use-your-sales-force-automation/"><span style="color: #2e74b5;">the benefits</span></a></span> that only serve to grow
their portfolios:</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;">Relationships Become
Enriched</b></div>
<div class="MsoNormal">
Your sales reps are likely ahead of the curve when it comes
to connecting with people, but even the best sales reps can forget information.
When you use <span style="color: #2e74b5;"><a href="http://frontrowcrm.blogspot.com/search/label/Sales%20force%20automation"><span style="color: #2e74b5;">sales force automation</span></a></span> to enhance
relationship-building with customers or potential opportunities, you can manage
the information to make it work towards a sale. </div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;">Self-improvement
Reduces Time in Training</b></div>
<div class="MsoNormal">
No sales rep relishes the idea of sitting in training
classes while they could be out selling. With a good sales force automation
tool, your sales reps will be able to watch their own patterns of behavior and
examine which actions lead to sales. They can work to improve their own
performance, something sales reps and their managers can agree is a major gain
in efficiency. </div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
Using sales force automation to examine sales behaviors and
look at pipelines gives your sales reps what they want: the ability to
increasingly self-manage. Your sales rep will enjoy telling you what they are
working on to improve sales rather than waiting for a review to hear that they
should be focusing more on cold calls or on growing existing accounts.
Likewise, this frees up sales managers to work on fine-tuning their goals and
forecasting. </div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;">Information
Management Becomes More Organized</b></div>
<div class="MsoNormal">
One of the challenges of the sales process is that,
depending on the length of your sales cycle, information that once seemed
irrelevant can become important. As you strive to maintain contact with
opportunities, knowing the goals and needs of both individuals and companies
can be possible by documenting accurate information throughout the sales
process. </div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
Check out the ways that your sales reps will benefit from
sales force automation by giving <span style="color: #2e74b5;"><a href="http://www.frontrow-solutions.com/"><span style="color: #2e74b5;">Front Row
Solutions</span></a></span> a call. We provide mobile customer relationship
management tools that keep your reps out in the field, and your sales team will
quickly see how our system grows their sales and makes their work more
valuable. </div>
Front Row CRMhttp://www.blogger.com/profile/15049529024159134376noreply@blogger.comtag:blogger.com,1999:blog-2801035903785365440.post-49909375260342047922015-01-06T10:00:00.000-05:002015-01-06T10:00:00.940-05:00Fill Your CRM Database by Using the Right Tools<!--[if gte mso 9]><xml>
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<span style="color: #1e1e1e; mso-bidi-font-family: Calibri;">Data
is an all-important factor when it comes to making the right decisions for your
business. The best data is that which is gained from your sales reps. However,
organizations using the wrong CRM tools are likely not filling their databases
with the most actionable information.<br />
<br />
You know that every interaction, whether it results in a sale or not, is
valuable. Some might argue that the interaction where the lead tells you that
they have absolutely no interest in what you are offering might be more
valuable than one that results in a sale because you are gaining the
information you need to make your brand better. When all this data is stored
and recalled properly in a </span><a href="http://www.business2community.com/customer-experience/grow-customer-satisfaction-crm-0922207"><span style="mso-bidi-font-family: Calibri;">CRM database</span></a><span style="color: #1e1e1e; mso-bidi-font-family: Calibri;">, the end result is improved
customer loyalty and higher earning potential well into the future.<br />
<br />
You should be using your CRM database to not only manage your contacts but to
strengthen your relationships. In fact, the companies that use their CRM to
improve relationships are getting the most out of it because the relationships
last longer and less money is spent on new customer acquisition.<br />
<br />
Too many organizations focus their efforts on finding new customers instead of
catering to their current clients. These are organizations that don’t put much
thought into their CRM database and spend great amounts of money on advertising
and lead generation in an attempt to pull in that untapped resource. These are
also organizations that didn’t learn lessons offered through the recession, a
time when smarter company leaders turned their focus on the more cost-effective
method of becoming customer-centric in an effort to hold on to the existing
customers and turn them into lifelong assets.<br />
<br />
When you drill down on the data you have on your clients, you are better able
to truly become customer-centric and deliver to them what they’re asking for.
Other companies that don’t collect data try to impress upon the masses how much
they should want what the company is trying to sell. The latter method is
antithetical to the customer-centric model, which is proven to work.<br />
<br />
What tools are you using to gain the upper hand when it comes to the race to build
up your database? If you’re like many organizations using CRM, you’ve probably
noticed that your salesforce is lacking when it comes to providing </span><a href="http://frontrowcrm.blogspot.com/2014/12/make-crm-reporting-easier-with-mobile.html"><span style="mso-bidi-font-family: Calibri;">sales reports</span></a><span style="color: #1e1e1e; mso-bidi-font-family: Calibri;">. The reason this is
happening is because the reporting tools they have access to are not built for
a mobile workforce. The system is too difficult to work with and reporting
takes too much time, and can often only be carried out back at the office.<br />
<br />
Vendors today are beginning to cater to the mobile workforce, offering them a
way to utilize CRM tools through mobile devices such as smartphones and tablet
computers. <br />
<br />
</span><a href="http://www.frontrow-solutions.com/"><span style="mso-bidi-font-family: Calibri;">Front Row Solutions</span></a><span style="color: #1e1e1e; mso-bidi-font-family: Calibri;"> is leading the way when it comes to mobile CRM reporting tools.
Our solution gives your salesforce the power to generate and relay a highly
detailed sales report in less than a minute. With more consistent information
coming into your CRM database, you’ll be able to see exactly what it is that
your clientele prefers and when they prefer it.</span></div>
Front Row CRMhttp://www.blogger.com/profile/15049529024159134376noreply@blogger.com