Increasing Sales with CRM

At Front Row CRM we believe in the sales rep and built a CRM from the ground up as a mobile system. This allows the sales rep to complete and submit sales reports in less than 60 seconds from any mobile device, leaving more time for selling. We have added features to help the sales reps be more productive and improve compliance, including data and information retrieval, note review, location and directional maps, contact information, camera integration, sync with Outlook or Google PIM and more.

Friday, August 12, 2011

CRM Wars: Using Jedi Mind Tricks to Defeat Customer Service Reps

As many people know dealing with customer service representative (CSR) can be a horrible experience. With a little help from the force we have come up with 10 steps to effectively get customer service reps to solve your problem. Check them out below:

Source:CRM Wars: Using Jedi Mind Tricks to Defeat Customer Service Reps